IT Technician - Wellingborough, United Kingdom - Pertemps Northampton

Pertemps Northampton

Verified Company

Wellingborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**IT Technician

Based in Wellingborough,**
Salary £27k d.o.e, plus pension, health plan, 31 days annual leave

Our client, is seeking a creative and dynamic IT Technician to join their busy and successful team based in Wellingborough.

This is an exciting, varied role with a perfect blend of IT Support and Audio

Visual assistance, making no two days the same.

An additional IT Technician to join our IT team to offer 1st and 2nd stage IT support to our employees and maintain our IT infrastructure.

You will need to offer general technical support to all business users and end users of IT equipment. In addition,we also need assist the Audio-Visual hire team with preparation and on-site installation/support work.

About the role:

Offer 1st & 2nd line support for IT users, IT infrastructure & services
Proactively assist the IT Director in the implementation of new IT services
Promptly respond to IT support incidents
Ensure all legal compliance for IT systems within the supported services scope
Monitor IT systems/services & ensure their proper function and security
Maximise the effectiveness of IT systems/services
Proactively assist in the identification of existing or potential problems & recommend action to resolve
Update relevant IT records & logs as per agreed processes
Ensure all internal systems (CRM & ERP) and databases are updated in a timely and accurate manner
To work as necessary in support of the customer facing Audio Visual team, including preparation and inbound receipt of equipment and some onsite installation and support.
Participate in internal and external meetings where attendance is required

Essential Criteria:

A proven track record in an IT support role
Strong analytical & problemsolving skills
Able to prioritise & work independently as required
Indepth working knowledge of Microsoft Windows based systems, Microsoft Office 36
Microsoft Server based systems (e.g. Active Directory, DHCP, etc.)
VMWare or similar virtualised server environments
Apple Mac based systems
Working knowledge of Firewall & network switch administration
IP telephony systems
ERP systems
CRM systems
Excellent organisational and time management skills
Excellent customer service skills
Strong communication skills (verbal and written)
Experience with Microsoft Dynamics NAV and/or SugarCRM
Linux experience
Experience setting up and supporting Audio Visual equipment