Business Support Manager - Teddington, United Kingdom - OLM Group Ltd

Description

We are looking for a Business Support Manager for a maternity cover for up to 12 months. Hybrid working, 2 days a week in our Teddington office. (we'll consider full or part-time minimum of 30 hours)


Your role as the Business Support Manager, will be to:

• Manage customer contracts, make sure all contracts are correctly set up into our CRM System.
• Support sales team in gaining all relevant documentation and information required while negotiating new contracts and submitting new quotes.
• Have ownership of thirdparty renewals and reporting.

Who are you?
You flourish in a busy role where you are responsible for a range of support functions. CRM, contracts and sales support is your lifeblood. As priorities change, you switch focus with ease to ensure deadlines are met.

You bring a background of experienceand skill in business support functions and can work in a stand alone role but as part of a wider team.

Experience Required

• Previous experience of having supported a range of business functions.
• Experience of managing and maintaining customer contracts.
• Strong IT skills & digital confidence and have used software to improve efficiency.

Job Function Tasks and Responsibilities

• Manage all customer contracts for 3 of our companies.
• Support sales team with information and documentation when submitting a quote or negotiating a new contract.
• Process sales orders from customers, set up milestones & invoice triggers in Jira.
• Create accounts, contract pages, assets & epics, update & maintain them in CRM & Jira.
• Process annual maintenance renewals & liaise with management for annual RPI increases.
• Run MBS (Monthly Billing Schedule) for all received Purchase Orders.
• Provide Business Support to P4C team, update proposal documents & reports.
• Provide support to Associates, raise PO's, check monthly timesheets & invoices.
• Onboarding new CRM users set up and train them on using the system.
• Update existing & implement new functions on CRM & maintain MI reports.
• Provide day to day support for all CRM end users.
• 3rd Party Monthly contract reporting.
• 3rd Party Requesting quotes from suppliers, SAP, Oracle etc.
• 3rd Party Manage 3rd Party renewals, raise POs for suppliers.
• Chase for QR's (Quote Requests) to be progressed on Jira.
• Sort out any queries raised on the above tasks.
• Other Ad-Hoc tasks

Skills and Attributes

• Excellent organisational and communication skills
• High level of attention to detail and accuracy.
• Advanced Microsoft Excel skills and other relevant software.
• A quick learner and able to navigate few systems at the same time.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problemsolving skills and ability to think critically.
• Positive attitude, strong work ethic, and commitment to delivering exceptional service.

Benefits

• Flexible working hours based around core hours and a relaxed working environment
• Flexible working - we have people who love to come to the office, those who enjoy a mixture of home and office working, and lots of home-based colleagues around the UK
• Enjoy your downtime with 25 days leave rising to 30 after 2 years (plus bank holidays)
• Enhanced workplace pension scheme - salary sacrifice
• Paid sick leave - enhanced sick pay for a generous period
• Life assurance scheme
• Compassionate and Bereavement leave for those difficult times in life
• Mental health wellbeing - access qualified therapy-based support through our employee assistance programmes
• Workplace wellbeing - we offer support, advice and access to a wealth of resources and encourage open conversations
• Parental leave - enhanced maternity and paternity pay
• Eyecare vouchers
• Cycle-to-work scheme
• Season ticket travel loans

About Us

OLM Systems is the leading provider of person centric case management solutions to the UK Social Care and Community Health markets with over 60 local authority customers.

OLM have 30 years of experience in working with customers across the UK to delivermodern SaaS solutions to take the complexity out of people's lives by delivering integrated solutions for adult and children's services, health and the corporate IT market.

Our software enables customers to make a positive impact on the lives of the vulnerableadults and children who they support.

OLM is proud of its people and its products and everything we do is with a passion to make a difference to others.

Hiring Process

• Review of CVs & shortlisting
• Initial video call (30mins)
• Capabilities interview hours)
• The offer - this is sent electronically for ease of signing
• Onboarding starts as soon as you accept our offer
• Probation period - we ensure you feel part of OLM and guide you through this important stage of your career with us

Onboarding starts as soon as you accept our offer - we guide you through a few things that we need from you before you start and make sure you feel part of the OLM community before you join.

Probation period - we ensure you are looked after and guided through this important stage of your career with us.

Managers and colleagues will ensure you are helped and guided at every turn.


Our values

• Live with empathy
• Entrepreneurial spirit
• Act like a family

We are proud of our values-driven culture and look for people who share our values and can add to our culture.