Customer Success Consultant - Oxford, United Kingdom - Oxford University Press

Oxford University Press
Oxford University Press
Verified Company
Oxford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are the world's largest university press.

We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries.

We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge.

With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.


ABOUT THE ROLE


As our new Customer Success Consultant - Digital Flow, you will ensure OUP's digital resources and services are fully embedded and used effectively as an integral part of the educational solutions offered to ELT customers.

You will develop customer knowledge and confidence, through effective onboarding and ongoing engagement, enabling teachers to fully exploit the benefits of ELT's digital products in order to achieve positive learning outcomes.


Duties of the role include:

  • Deliver impactful tutorial sessions and informative product demonstrations to educate different customer audiences on the effective use of OUP's digital products and services.
  • Educate internal colleagues in order to expand digital skillsets across the regional teams, positioning OUP as the leader in digital products & services and the preferred partner of choice in the ELT sector.
  • Work closely with key account stakeholders to help OUP UK / the local distributor to acquire and retain high value adoptions of blended and fully digital solutions. Note the role does not have authority to enter into contracts or accept sales orders on behalf of OUP UK / the local distributor.
  • Manage metrics reporting and data dashboards that provide visibility of digital usage by customers, providing appropriate interventions such as training as required in order to drive strong and effective adoption of digital products
  • Develop detailed knowledge of all products and processes in order to optimise customer experience across key touchpoints (trials, purchasing, onboarding, customer services/user support etc).
  • Assist OUP UK / the local distributor to seek out wider digital opportunities for incremental business and initiatives that support OUP's transition to digital.
  • Manage digital product development pilots with customers in designated region(s).
This is a fully remote position that does not require regular days in the office.


ABOUT YOU
To be successful in this role, you will ideally have/be:

  • Familiar with present educational landscape and educational learning technologies.
  • Ability to deliver training solutions through a range of mediums.
  • Credible, inspiring, impactful presentation style.
  • Strategic thinker with the ability to promote customer lifecycle and customer relationship management (CRM).
  • Confident in the use of digital data and IT literate.
  • Ability to present and educate customers on OUP digital solutions.
  • Ability to adapt to emerging technological advances and new trends in ELT teaching and learning.
  • Strong Knowledge of Common Business Software & Sales Enablement Solutions.
  • A passion to succeed, be curious with a willingness to go the extra mile to succeed.

BENEFITS
We care about work/life balance here at OUP.

With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week.

We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.


We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.


QUERIES

  • Division:English Language Teaching
  • Department:CAMENA
Closing Date:28 June 2023- Salary:Dependent on experience and skills- Location:OUP UK - Oxford- Postcode:OX2 6DP- Full Time /

Part Time:
Full Time- Ref:3815
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