Part Time Technical Customer Service - Dartford, United Kingdom - Premier Work Support

Premier Work Support
Premier Work Support
Verified Company
Dartford, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Part time
Description

Key areas of responsibility:


  • Build effective, long term relations with our Customers through the ability to build rapport, use appropriate soft skills and provide high levels of service delivery, understanding of the Customers issue/query and problem resolution.
  • Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost effective, empathetic and appropriate manner.
  • Have exceptional time management skills with the ability to prioritise tasks in order of urgency. This should result in a high level of productivity whilst also working to achieve your own, your team's and department's objectives.
  • Understanding of processes and procedures to minimise input error and ensure good customer service is given.
  • Develop high levels of product knowledge in order to answer questions relating to our products and be proactive in expanding your knowledge to answer/provide a solution to Customer queries; with the ability to contribute to our team knowledge base.

Skills & Experience

  • Experience within Customer Service/Call Centre
  • Experience working in a Service Desk
  • Ability to be able to understand technical drawings and instructions
  • Excellent communication skills (written and verbal) with confidence at communicating at all levels.
You will be working 8.30am - 5.30pm Wednesday, Thursday and Friday for the part time role.
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