Oncology - Patient Pathway Assistant - London, United Kingdom - North Middlesex University Hospital NHS Trust

North Middlesex University Hospital NHS Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Clinical Oncology Department at North Middlesex University Hospital serves a population that includes patients from West Essex and North and West Hertfordshire Clinical Commissioning Groups through PAH, and the majority of those living in Enfield and Haringey.

The department provides multidisciplinary and multimodality care for all common cancers, some specialist cancers and links in with the Network for more specialised tumours.

The cancer service attracts 2500 new referrals per annum which is rising on a yearly basis, and is supported by surgical services which are sub-specialised.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training.

You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in your job role with study time allocated within your working hours to gain a qualification.

For this role you will undertake a 19-month development programme in Customer Service within Oncology & Palliative Care department, through work-based learning and by attending regular training sessions.

Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 2

We work within a multi-ethnic population with a high index of deprivation. This is both a challenging and a fascinating hospital to work in.

Patient Pathway Assistant

The post holder will be responsible for providing an efficient and effective appointment scheduling service which includes scheduling patient appointments, cancelling appointments.

This also includes the following up of outcomes of appointments with clinicians and using Careflow (the hospital's patient administration system) to ensure all data is recorded correctly.

North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.

Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia.

In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.

We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life.

This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19.

The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.

The following is not an exhaustive or exclusive list of the duties of the appointee.

The appointee to this post is required to:

To provide high quality reception and administrative service for the department
Participating in all administrative and clerical duties necessary to the patient pathway
To ensure patients are booked in the correct timeframe in a timely manner by completing patient outcomes on a daily basis
Inputting patient details into the patient administration system,
Liaising with consultants and nurses to follow the next steps for patients
Deal with any patient queries and ensuring they are informed of any relevant tests or paperwork as necessary
Courteously and efficiently manage telephone enquiries from patients, carers and colleagues in relation to appointments and ensuing that appropriate action is taken in a timely manner.