Administrator - High Wycombe, United Kingdom - Elite Sourcing

Elite Sourcing
Elite Sourcing
Verified Company
High Wycombe, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Ensure high levels of pro-active customer service at all times.

  • Provide regular contact with all our customers, building relationships and showing empathy whilst working towards finding solutions, in a timely manner.
  • Work with the Service & Support team providing support to the Service & Support Director and Service Desk & Operations Manager.
  • Liaise with the Service & Support technical team to provide information and quotes to our clients.
  • Schedule engineers in line with each client's service level agreement.
  • Manage the engineer's diary ensuring sufficient time to travel to/from each site as well as coordinating their time on site.
  • Should costs be incurred to the client, relay these costs to the customer whilst documenting the process.
  • Responsible for the resolution of all reported faults from first point of contact through to completion.
  • Constant contact with procurement department, always reassuring orders are documented, placed, received, and return engineer visits booked as necessary.
  • Handle all client complaints, calmly, professionally, and comprehensively. Should escalation be necessary, involve the Service & Support Manager as required.
  • Liaise with Property Management Companies/Main Contractors for defect liabilities
  • Ensure record keeping is at its best and up to date to include spreadsheets, ticketing systems and the Service & Support diary as well as sending tickets/reports to clients on completion of works

Salary:
£25,000.00-£28,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Experience:


  • Customer service: 3 years (preferred)
  • Administrative experience: 3 years (preferred)

Work Location:
In person


Reference ID:

HWADM
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