Support Administrator - Torquay, United Kingdom - it'seeze websites

it'seeze websites
it'seeze websites
Verified Company
Torquay, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Support Administrator (Full Time, Hybrid Working)


This is a fantastic opportunity for a highly organised and technically minded individual with proven customer service experience to join the friendly, creative team at it'seeze.


We are a national web design franchise company based in Torquay, Devon, and we're now looking for a talented support administrator to join our fast-growing team and provide excellent support and expert advice to both our clients and franchisees.


About the role

Main responsibilities:


  • Liaising between our franchisees and Head Office team to solve queries and translate any technical language into simple terms that can be easily understood by all parties
  • Ensuring websites are booked into our production queue and launched within an appropriate timeframe
  • Feeding back new ideas and suggestions to improve internal processes, boost customer retention, and generate new leads
  • Registering, transferring and managing domain names

About you
We are seeking a proactive, enthusiastic, and self-motivated individual with a passion for digital learning and excellent communication skills.


You should be someone who enjoys working as part of a close-knit team, who is also organised and able to work independently on projects.


Skills and experience:


  • Experience in a similar customer service role
  • Good working knowledge and technical understanding of the internet
  • Excellent time management and organisational skills
  • Strong interpersonal and team working skills
  • Great problemsolving skills
  • Excellent telephone manner
  • Good IT skills and ability to learn new software packages

About this vacancy


This is a full-time role with a hybrid working schedule, with the working week currently split into 3 days based at our national Head Office in Torquay and 2 days of remote work.

Salary will be dependent on experience.

Working hours are 9am-5pm, Monday to Friday.

You'll be joining our experienced team in a contemporary working environment, with an open plan office and convenient location.


Benefits:


  • 30 days holiday (incl. bank holidays), rising with length of service
  • Travel allowance policy
  • Employee assistance programme
  • Regular social events
  • Relaxed dress code
  • Genuine training and development opportunities
  • Free refreshments

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£22,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Health & wellbeing programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Torquay: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
Hybrid remote in Torquay
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