Boiler Service Administrator - Northampton, United Kingdom - World Fuel Services

World Fuel Services

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

World Fuel Services currently requires a Boiler Service Administrator within our team in Northampton.

The Boiler Service Administrator will be responsible for taking bookings from customers that require engineers to attend their premises as well as designing the routes that will be undertaken by the engineers.

The Boiler Service Administrator will be responsible for delivering high levels of customer service to new and existing customers and delivering an efficient customer support service.

The Role

Principle Duties:

To answer incoming calls and assist customers with their requirements and queries.
Plan and book engineers' daily appointments with the customer and the engineer. Add the appointments and information to the computer systems and, therefore, excellent computer skills are a necessity.
Ensure engineers bookings are routed efficiently to maximise productivity and reduce operational costs.
Assist the engineers with ordering parts.
Keep the Boiler Service Activities up to date on the system.
To carry out general office administration duties.
To be available to cover on Saturday mornings from 1st November to 30th March on a rota basis.
To actively cross sell the Company's services and products wherever and whenever possible.
To keep Company documentation up to date, accurately filled in and stored in accordance with GDPR.
All employees must maintain the confidentiality of the Company and its' customers. They must be professional at all times.
Employees should be flexible in their approach and be able to communicate well with both colleagues and customers. Their overall presentation should be smart and representative of the Company image.

The Individual

Essential:

Strong organisational skills are essential.
Strong written and oral communication skills are essential in order to respond to all customer enquiries in a professional manner.
Strong IT skills and knowledge of the Microsoft Office suite.
Experience of inputting data quickly and accurately.
Attention to detail.
Administration experience is essential.

Desirable: