Student Support Adviser - Leeds, United Kingdom - Kaplan International

Kaplan International

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Support Adviser

Reference number:
JR234933

Location:
Leeds with remote working opportunities

Working pattern:
Full Time, 37.5 hours per week

Contract Type:
Permanent

Number of roles:1

Salary:
£24,500 per annum

We are looking for a Student Support Adviser to join our team.

We're currently expanding and looking to recruit Student Support Advisers to provide a range of support to our online students, undertaking our Liverpool or Essex programmes.

If you have a passion for helping students succeed, we'd love to hear from you.

As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students.

A detailed job description can be viewed here.

What you'll bring to the role

An undergraduate degree
Excellent interpersonal and communication skills, including diplomacy and tact.
Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail.
Evidence of initiative and problemsolving skills
Excellent IT skills, particularly in Excel and Word
A professional manner and an ability to handle sensitive information on occasion.
A desire to work in a highly collaborative environment
A willingness to understand and adapt to new challenges

What we do
Kaplan Open Learning is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes.

Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.

Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

How to apply- Tell us about your previous experience supporting students/clients/customers? (100 words maximum).

Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).

All interviews will be held online via Zoom or Teams.

Additional Application Information
Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country.

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Application Support

Disability Confident Scheme and Reasonable Adjustments
£24,500 per annum