Hgv Service Advisor - Wellingborough, United Kingdom - Accord Resourcing
Description
Our client is a well-known and reputable HGV dealership with several depots across the UK.Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.
Their technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services.
Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.
As the Service Advisor, you will be responsible for:
- Greeting customers in a friendly, professional, and courteous manner
- Checking in vehicles, including entering customer and vehicle information on internal software
- Creating quotations for customer on repairs and works, ensuring the customer is happy
- Arranging vehicle pick up date, time method and location with the customer
- Monitoring repair and works status, keeping the customer up to date
- Explaining and handing over the repair and work details to the workshop team
- Performing visual inspections of vehicles before and after any works conducted
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service and Workshop teams
- Experience in the automotive sector desirable
- Experience in a customer contact and customer support position
- General IT Skills including Microsoft Office Applications
- Excellent communication and interpersonal skills
- Enjoy working in a team environment
Job Types:
Full-time, Permanent
Salary:
£25,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
Service Advisory: 1 year (preferred)
Work Location:
In person
Reference ID:
I001
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