Medical Receptionist - Grimsby, United Kingdom - Littlefield Surgery

Description

Littlefield Surgery is a busy health centre currently recruiting for a part time Medical Receptionist on a 30 hour contract on a permanent basis, to work with our supportive team of admin, clinical and managerial staff.

• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries
• To ensure all telephone calls are managed appropriately
• To act as first point of contact for anyone accessing the practice for advice, information or support
• To ensure that repeat scripts are generated accurately and efficiently, within the 48 hours specified by the practice
• To support the GP's and Nurses in providing care

• Check the Reception Diary daily for variations in staff cover._
• Greet patients at reception, note their arrival and deal with any query or request as appropriate.
• Manage the flow of patients at the desk and in the waiting room
• Respond to all queries and requests for assistance from patients, doctors and other visitors.
• Basic patient triage
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Receive specimens from patients ensuring all their details have been recorded whilst following the practice Health and Safety policy.
• Support and assist the Doctors during surgery times as required.
• Liaise with secondary care providers and arrange transport as necessary.
• Deal with repeat prescription requests and handover including Chemists requests
• Obtain all of the necessary documentation for the registration of new patients.
• Assist patients with registration information and paperwork.
• File all patient information in electronic record and/or paper records.
• Maintain patient electronic medical record and access information when required.
• Print any paperwork for doctors or patients as necessary.
• Liaise with attached staff, including Health Visitors, District Nurses, Midwives, Counsellors, etc as required. Maintain and encourage adequate security measures
• Maintain the Health and Safety of all staff, patients and visitors.
• Watch for and report to the Manager on behalf of the partners any matters affecting safety or security.
• Writing and dispatching routine and recall letters
• Answering general queries by telephone
• Photocopying documents
• Obtaining information from the computer
• Maintaining records, filing systems and computer files
• Assisting Operational Manager and Reception Supervisor as necessary
• Open and distribute the Practice post.
• Manage daily outgoing post.
• Ensure reception admin office and printers are stocked with the necessary paper and forms to enable receptionists to work without interruption.
• Check practice stationery and request reordering of supplies where necessary.
• Photocopy notes and other information
• Change details in records
• Any other duties as requested by the Doctors, Practice Manager or Senior Receptionist.

• Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
• Book appointments and recalls, ensuring sufficient information are recorded to retrieve medical records.
• Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.

• Receive and make calls as required. Divert and take messages as appropriate
• Ensure that system is operational at the beginning of each day and that any other telephone operations you are responsible for are undertaken.
• Deal with telephone queries/requests from patients, and act as liaison with the Doctors as necessary.
• Divert phones on and off the answer system at the beginning and at the end of the end of the day

• Receive and process patient requests for authorised repeat prescriptions.
• Attain signatures for prescriptions issues
• Provide the point of contact for patients and outside agencies with enquiries relating to repeat prescriptions
• Highlight problems and queries regarding repeat prescriptions and assist clinical team with resolving issues
• Check and maintain records of prescriptions issued
• Distribute prescriptions to relevant collection point and liaise with chemists as required.

• To ensure that when accessing data relating to patients, the information obtained and used is registered appropriately under Data Protection Act.
• To ensure that all information held centrally by the practice relating to the patient's health, medical treatment, personal details and registration details remains confidential to the practice and patient.
• To ensure that all requests for medical informa