IT Helpdesk Assistant - London, United Kingdom - Bryden Wood

Bryden Wood

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team

Administration

Location

London

Type

Permanent

Posted

14-May-2- Salary

Subject to Experience

About Us

Bryden Wood is an international company of creative technologists, designers, architects, engineers, and analysts.

We bring integrated expertise, innovation, deep experience, open minds, and creativity to unravel clients' complex problems and create exceptional solutions - all for a better built environment.

The role

This includes diagnosing, repairing, maintaining, and upgrading all software and hardware, as well as handling IT helpdesk support requests.

You will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, providing necessary support as needed.

Responsibilities

Follow up with users to ensure IT issues are resolved to their satisfaction
Manage IT assets
Prioritise incoming user requests and issues
Provide desktop support and troubleshooting for issues affecting both remote users and officebased users
Assist the IT team with onboarding and offboarding of employees
Diagnose problems raised in relation to hardware and software, and escalate to the appropriate individuals/company/service providers
Troubleshoot issues affecting printers and mobile devices
Conference room technology support

About you
You will have knowledge of some of the following: Windows 10, Server 2012 R2, 2016, 2019, Office 365, along with the following skills:

Basic networking (LAN, WAN, TCP/IP) knowledge
Basic Knowledge of Active Directory and Group Policy
Good Knowledge of Microsoft OS's and Familiarity with Microsoft Office and Business 365 products.
Excellent troubleshooting skills
Selfconfidence and interpersonal skills
Willingness to learn
Passion for IT and technology
Good communication skills (both verbal and written)
A calm and professional approach when dealing with all client situations
Able to operate effectively in a team environment with both technical and nontechnical team members
Able to work with mínimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls
Selfmotivated, proactive, and enthusiastic

Bryden Wood offers a variety of company benefits including: