Customer Support Specialist Uk - Hounslow, United Kingdom - BOEING

BOEING

Verified Company

Hounslow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Boeing, we innovate and collaborate to make the world a better place.

From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.

Introduction:

At Boeing, we innovate and collaborate to make the world a better place.

From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.

Position Responsibilities:

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Uses multiple Boeing systems in a fastpaced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and shares key performance metrics with customers and internal partners
Interfaces with customers and internal Boeing resources.

Required Qualifications:

Experience in the Aerospace industry
Understands supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problemsolving skills
Ability to work and collaborate cross functionally across multiple organizations
Eager to learn and grow
Ability for mínimal travel domestically and internationally

Preferred Qualifications:

SAP knowledge
Engineering / Technical experience
Account management, customer support experience

The
Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being.

Here's a snapshot of what we offer:

Competitive salary and annual incentive plans
Continuous learning you'll develop the mindset and skills to navigate whatever comes next
Success as defined by you we'll provide the tools and flexibility, so you can make a meaningful impact, your way
Diverse and inclusive culture you'll be embraced for who you are and empowered to use your voice to help others find theirs
23 days plus UK public holidays and a Winter Break between Christmas and New Year
Pension Plan with up to 10% employer contribution
Company paid BUPA Medical Plan

Short Term Sickness: 100% pay for the first 26 weeks
Long Term Sickness: 66.67% of annual salary from 27th week

6x annual salary life insurance
Learning Together Programme to support your ongoing personal and career development
Access to Boeing's Well Being Programs, tool and incentives

Visa sponsorship:
Employer will not sponsor applicants for employment visa status.

Work Authorization:

Export Control Requirements:
Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer.

We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies.

Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.