Specialist Support Officer - Stevenage, United Kingdom - Stevenage Borough Council

Stevenage Borough Council

Verified Company

Stevenage, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref

000811

Function

Housing and Investment

Salary

from £31,364 - £34,664 pro rata for hours worked

Status

Part Time

Type

Fixed Term Contract

Hours

31.5

JD-SSO - updated version August 2022

More details:

JOB TITLE Specialist Support Officer (shift)

POST NUMBER 000811

WEEKLY WORKING HOURS 31.5 hours average working (equivalent to 42 hours pay with shift enhancements) over a 5 week rota working various shifts including earlies, lates & nights.

Grade 5 Starting at £31,364 - £34,664 pro rata for hours worked

TYPE OF CONTRACT Fixed Term - maternity cover (possibly until March 2025)

LOCATION Stevenage

ABOUT THE ROLE

As a Specialist Support Officer (Shift) you will work as part of a team responding to emergency calls from older and vulnerable people living in the community on our Careline alarm service and in our independent living/extra care Housing Schemes.

You will visit Careline and Community Support users and independent living/extra care housing residents to enable them to maintain their independence for as long as possible and will be responsible for assessing and installing Careline alarm equipment (training will be given).

This service operates 24/7 and you will therefore need to be flexible. You will be required to work shifts, including earlies, lates, nights, weekends and bank holidays.

You must have use of a vehicle which must have business insurance cover in order for you to be able to carry out your duties.

A mileage allowance will be payable.

ABOUT YOU
- excellent communication skills at all levels
- a flexible outlook and attitude to working in a customer focussed team.
- good knowledge and understanding of services for older and/or disabled people and their needs, demonstrating a high level of sensitivity.
- a dynamic, pro-active and creative approach
- excellent problem solving skills
- good organisational skills and ability to manage multiple tasks simultaneously
- experience in managing complex cases and problem solving
- be able to work on their own initiative and have excellent attention to detail.
- excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel)

Uniform is provided.

Check and a value based interview.

OUR BENEFITS

Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
Part time and Job share opportunism all our fulltime vacancies are open to job share unless otherwise stated.
A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues
Season ticket loans and discounts for public transport
Cycle to Work scheme
Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
Discounted Health and Fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY
For an informal discussion about this role please contact

Name Linda Rodney or Jeanne Ndjov

Job Title Senior Specialist Support Officer

Phone Number

Interviews will be held week commencing: 19 and 26 February 2024

Stevenage Borough Council is committed to Equal Opportunities for All.