Helpdesk Administrator - Theale, United Kingdom - Recruitment Solutions

Recruitment Solutions
Recruitment Solutions
Verified Company
Theale, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client in Theale are looking for a Helpdesk Admin to join their team on a temp contract. To be the point of contact for a team of engineers and cleaners, and to liaise with our third-party suppliers be the point of contact between them and sites (including booking them in and confirming their schedules), to ensure individuals and third parties have efficient work plans


Duties/Responsibilities:


  • Plan and schedule work schedules on a daily basis, scheduling engineers/cleaners and thirdparty contractors' providers to allow for time to alter and/or cancel jobs at short notice
  • In line with SLA's and KPIs define forthcoming work programmes to include:
  • Booking operatives on site following the access process
  • Ensure engineers/cleaners and thirdparty contractors' jobs are completed on time and deliver the highest level of customer care
  • Ensure engineers/cleaners and thirdparty contractors' have the correct information required to complete the job
  • Effectively plan work programmes, efficiently routing their daily schedule to maximise their productivity
  • Prioritise emergency works
  • Gain and record actions and approvals for the plan by liaison with operational management
  • Ensure that all outstanding work is monitored and reviewed, and that Supervisors and Managers are informed of progress on a regular basis. Any changes are to be fed into a revised plan and communicated
  • Undertake processing and chasing up of work packages, through close liaison with Management and Supervisors
  • Drive operational excellence across the portfolio and meet/exceed expectations on KPI and SLA performance
  • Liaise with subcontractors and operatives to schedule appointments/repairs
  • Answer engineers/cleaners and thirdparty contractors' queries promptly and respectfully
  • Ensure relevant data is updated on a regular basis
  • Communicate any concerns by escalating to supervisor/manager
  • After training support the Service Desk function on an ad hoc relief basis
  • Administrative duties as they relate to the Scheduling and Service Desk functions
  • Ensure that any reported breakdowns and tasking requests are logged onto the client Asset Management System (AMS) and allocated a unique reference number.
  • Maintain clear and effective lines of communication with facility staff and end user community.
  • This shall include, but not be limited to, the communication of reference numbers, work progress reports and status updates.
  • To provide administrative support to both operational and nonoperational areas of the business.
  • To liaise with all areas of the business to ensure that our client receives excellent customer service.
  • Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.
  • Any other reasonable requests by your line manager
- £12.95ph

  • Hours: 7.30am 4.30pm. Monday to Friday

Job Types:
Full-time, Temporary contract


Salary:
£12.95 per hour


Benefits:


  • Free parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:


  • Administrative: 2 years (required)

Work Location:
In person
More jobs from Recruitment Solutions
See all jobs of Recruitment Solutions