Clinic Receptionist - Northampton, United Kingdom - Northampton General Hospital NHS Trust
Description
Integrated Surgery Outpatients are looking for a friendly and efficient team member to be the front line of welcoming our patients across the Service.
This is a busy and varied role and you will need to be organised and efficient to support the running of our outpatient clinics.
You will be dealing with patients on a daily basis, either face to face or via telephone.
You will also be assisting with supporting the administrative and clinical teams with preparing notes, inputting data and booking appointments.
Experience of working within a reception or customer-facing role is preferred, but not essential.Provide an efficient reception service to patients, relatives, carers, and all staff groups
Greet patients who attend the Outpatient
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic notes, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers, GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload and working independently within the Service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance.
We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence ValuesCompassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
Provide an efficient reception service to patients, relatives, carers, and all staff groups
Greet patients who attend the Outpatient
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic notes, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers, GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload and working independently within the Service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
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