Service Desk Agent - Milton Keynes, United Kingdom - Teletrac Navman

Teletrac Navman

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st
Line/Tier 1 Service Desk Agent - 9 Months Maternity Cover

A RARE OPPORTUNITY to join our
Service Desk team and see where it leads

We are seeking somebody with
technical customer support experience in a B2B environment, who will listen carefully, ask the right questions to fully understand the query or technical issue, and take ownership to ensure the desired outcome is achieved.

This is a great entry role into an agile and growing global organisation with lots of opportunities for personal development and we want to hear from you

WHAT YOU WILL DO:

Location:
Milton Keynes office on Tuesday, Wednesday and Thursday, with hybrid option for Monday and Friday.

Hours of work: 8.30 am pm Monday to Friday

As a
1st
Line
Service Desk Agent you will bring your passion for customer service and your skill in being able to really listen to the business customer and resolve their technical issues which could include:

troubleshooting methods such as resolving login problems,

- verification of proper hardware,
- setup of new user credentials

To break it down, your responsibilities will include:

Continuously growing your hardware and software knowledge; as queries are likely to be technical in nature, to identify whether the issue can be resolved at Tier 1 level or whether it is a more complex query that requires escalation to the relevant teams or departments and liaising with internal teams to find resolutions for customer issues.
Updating and managing the CRM tool for all customer issues and working within SLA's
Ticket Resolution Times, Call Handling Times to achieve team targets relating to retention and growth.
Attending, contributing, and presenting at team meetings and other internal events.
Provide after hours on call support as needed.

ABOUT YOU:

You will be
living within an achievable daily commuting distance of Milton Keynes and have full rights to work without the requirement of visa sponsorship now or in the future.

If YOU are a
Service Desk Agent, skilled in resolving technical customer queries, and passionate about delivering great service,
we want to hear from you
At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability, and visibility to do just that.

The technical skills we see as critical to succeed in this position:

Experience and capability in a B2B technical customer support/service desk for 1st line/Tier 1 support
IT literate and good knowledge of MS office tools
Experience in using SAP / CRM systems

In addition, you will:

Be Customer Obsessed with the ability to troubleshoot and resolve technical customer issues
Have an excellent telephone manner and a desire to go above and beyond
Be able to maintain focus and work effectively under pressure
Be able to learn at speed, and adapt to new processes/systems easily
Have the desire to learn and progress within the Company

WHAT'S IN IT FOR YOU

You will enjoy:

Working in a team that loves to work together, has regular team catchups, learns from each other and delivers excellence.
Full onboarding to be successful in your role with ongoing development opportunities; 1:1 coaching/mentoring, online courses, product training, and so much more
Global Networking Opportunities with peers, and with colleagues in the Employee Resource Groups
Recognition Awards, Generous 'refer a friend' scheme, & paid Volunteering plus fundraising activities
Employee Assistance Program (EAP), health insurance and other wellness initiatives with access to discounted retailers and healthcare benefits
Company pension contribution at 6%, Life insurance at 4 x annual salary, Company Sick pay
23 days annual leave per annum, increasing to 25 days

_ Embrace Your Potential - find work that works for you._

If you're excited about working for us and have most of the skills or experience we're looking for, please apply.

You could be just what we need

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.

#LI-DL1

#LI-HYBRID
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility.

Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose:
mobilizing the future to create a better world.

Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

Vontier's pioneering solutions adv