Customer Service Team Lead - Dunstable, United Kingdom - Profound Nutrition

Description

Job Purpose:

To lead a small team of customer service representatives to address customer issues quickly, calmly and confidently with service, delivery or condition of products.

Maintains professional environment for customer service team to thrive to solve problems and increase customer journey and satisfaction, which will ultimately increase the company profile which will lead to an increase in sales.

Customer Service Supervisor key responsibilities and duties:

• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer queries both proactively and reactively within 24 hours.
• Proactively offering other synergistic products to upsell on incoming orders
• Possess a good knowledge of products, processes, systems and customers
• Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality
• Analyses customer satisfaction and develops strategies with your line manager to improve service
• Meets and contributes regularly with management to give feedback to help improve the customer service culture, response time and tools to improve customer experience. As well as reporting department milestones, progress & customer trends etc
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Ensures company brand and image meet and exceed company standard
• Manages key customer accounts
• Provide cover for and assistance to B2B as and when required

Customer Service Manager Skills and Qualifications:
Good Communication Skills, Leadership Experience, Critical Thinker, Excellent Interpersonal Skills, Customer Service Support Experience, Excellent Listening Skills, Problem Solving Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Ability to run reports as and when required, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette, Accurate Record Keeping, Knowledge of Workplace Health and Safety Laws


Pay:
£26,000.00-£30,000.00 per year


Benefits:

• Company pension
• Free parking
• Private medical insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Retail sales: 1 year (preferred)

Customer Service: 1 year (preferred)


Work Location:
In person


Reference ID:
PFN001CSTL