Contact Centre Consultant - Swindon, United Kingdom - Capita

Capita
Capita
Verified Company
Swindon, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Ensures that customer issues and concerns are answered efficiently and effectively.

More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.


Job title:

Contact centre consultant


To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area


Location:

Swindon
,

United Kingdom


Time Type:

Full time


Contract Type:

Permanent
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