Client Relationship Manager - Glasgow, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Relationship Manager

Location:
Glasgow

Hours:
Monday to Friday 9-5:30pm

Salary:
£16 - £18 per hour (DOE)

Start date:
March 2023

Contract:
temporary with a view or permanent

Do you have management experience and looking to join a company where you can develop and thrive? If you said yes, then we have a new vacancy for you

Our client are recognised UK wide and we are looking for experienced account managers or client relationship managers to manage relationships.

What your day would look like:

The Client Relationship Manager will foster positive relationships with clients by receiving and analysing feedback to make our services more enjoyable.

Responsible for monitoring day to day performance of the business against Service Levels
Build and maintain strong relationships ensuring referencability in order to support new business opportunities
Ensures services and plans align with strategic business objectives
Escalation point for major incidents plus support/admin.

- handle and resolve complaints and ensuring that these complaints are directed to the appropriate department to implement change.

What we need you to have:

Client servicing background in a Managerial capacity would be beneficial or account managing
Excellent spoken and written communication skills
Interpersonal skills and leadership qualities
Ability to seek out, manage and influence opportunities for continuous improvement and change
Ability to ensure highest standards of quality and customer care are achieved
Computer literate, proficient in the use of the MS Office suite of software