Client Relationship Manager - Glasgow, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Glasgow, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Client Relationship Manager

Location:
Glasgow


Hours:
Monday to Friday 9-5:30pm


Salary:
£16 - £18 per hour (DOE)


Start date:
March 2023


Contract:
temporary with a view or permanent

Do you have management experience and looking to join a company where you can develop and thrive? If you said yes, then we have a new vacancy for you


Our client are recognised UK wide and we are looking for experienced account managers or client relationship managers to manage relationships.


What your day would look like:

The Client Relationship Manager will foster positive relationships with clients by receiving and analysing feedback to make our services more enjoyable.


  • Responsible for monitoring day to day performance of the business against Service Levels
  • Build and maintain strong relationships ensuring referencability in order to support new business opportunities
  • Ensures services and plans align with strategic business objectives
  • Escalation point for major incidents plus support/admin.
- handle and resolve complaints and ensuring that these complaints are directed to the appropriate department to implement change.


What we need you to have:

  • Client servicing background in a Managerial capacity would be beneficial or account managing
  • Excellent spoken and written communication skills
  • Interpersonal skills and leadership qualities
  • Ability to seek out, manage and influence opportunities for continuous improvement and change
  • Ability to ensure highest standards of quality and customer care are achieved
  • Computer literate, proficient in the use of the MS Office suite of software
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