Product Consultant - Aberdeen, United Kingdom - Mintra Ltd

Description

Mintra has an exciting opportunity for a Product Consultant to join our Customer Service Centre team.

This is a permanent position based remotely but in or around the Aberdeen area in the UK as there will be some travel for customer-facing meetings locally.

About the job:

Working remotely within the Customer Service Centre, the Product Consultant will be responsible for assisting our customers in onboarding and configuring the Training portal software solution.

Ideally, you will be based in or around the Aberdeen area as travel for face-to-face meetings with clients will be required.

You will work closely with customers to identify their needs from the system, implement this in the most effective way, provide training and have regular follow-ups until successful delivery.

You will also work closely with other areas of the company to assist with department-specific requests such as course deployments and updates and license queries.

Your responsibilities will include:

• Facilitate customer onboarding with training and guidance on the Training portal platform
• Manage license administration and renewal of licenses
• Implement course deployments
• Manage portal deployment and configuration
• Import and manage customer data
• Conduct engaging and informative customer demos and training of the Training portal platform
• Generate reports and provide insights
• Act as a liaison between customers and internal teams

We'd like you to have:

• Experience in a customerfacing role
• Experience in creating documentation for internal and client use
• Experience in supporting the use of online systems
• Good commercial awareness
• Highly organized and detailoriented, with the ability to manage multiple tasks and deadlines.

We can't live without:

• Project management experience
• Excellent customer service
• Confident in customerfacing meetings
• Excellent problemsolving ability
• Strong communication skills
• A highly organized and structured approach to work
• A "Whatever it takes" attitude to completing jobs

What we'll do for you:

We offer a competitive salary and benefits package including:

• Medical Insurance
• Dental Scheme
• Life Assurance
• Flexitime
• Company Pension
• Flexible Working

We want you to share our values:

• People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients.
• We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge.
• Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team.
• Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value.
• Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for 'good enough'.

About Mintra:

Since 1997, Mintra has been leading the digital transformation of learning, competency and HCM (Human Capital Management) systems in the Energy and Maritime sectors.

We develop and deploy solutions to over 3,600 companies worldwide, including 4 of the top 5 energy majors, helping them to develop and deploy their people, demonstrate compliance and maximize operational efficiency.

Mintra's learning and competence management system, Training portal, delivers our portfolio of over 2,000 compliance-based courses to more than 1.7 million workers worldwide.

Every 30 seconds a course is completed with Mintra.

Our OCS HR system has helped to control and automate complex HR tasks in the maritime industry for over 30 years, allowing operations to run more smoothly, and enabling the HR department to serve more ships and employees.

With one system administrator able to manage up to 300 employees, OCS HR supports the operation of over 170,000 people and 1,800 vessels, from tugs to tankers, research ships to drilling rigs.

With the acquisitions of Onsoft (2016), Atlas Knowledge (2018), and Safebridge (2021), Mintra is headquartered in Bergen, Norway and has offices in Oslo, Stavanger, Aberdeen, Limassol, and Singapore.

The Mintra team consists of over 140 designers, developers, industry consultants, and supporting functions working to the highest standards.

At Mintra, we live by our values - 'people are our business, we explore, are open and collaborative, driving performance and delivering with pride.

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