Operations Controller - Greater London - Delivery Mates

    Delivery Mates
    Delivery Mates Greater London

    2 days ago

    Description

    Overview

    Job Title: Operations Controller

    Location: London (on-site) office based and Delivery Stations across London (you may be assigned to different stations)

    Department: Operations

    Reporting to: Operations Manager

    Hours: Full-time, shift-based (Sunday-Saturday operation)

    We are seeking talented Operations Controllers to join our young and dynamic team.

    This is a highly operational, hands-on role supporting live delivery performance across our London stations.

    You will work with pre-planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day.

    You'll be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs.

    We recognise and nurture talent, and progression can be rapid for high performers.

    Shift Pattern & Working Hours

    • Operation runs Sunday to Saturday (7 days/week)
    • You will be expected to work Saturdays and Sundays (rota-based)
    • Hours of operation vary between 06:00 and 00:00 (midnight)
    • Shifts are scheduled within this window depending on operational needs

    Key Responsibilities

    • Support your Operations Manager with rider/driver and zone management across the station(s).
    • Lead and coordinate 5080 Driver/Riders, ensuring readiness, attendance, and smooth execution.
    • Run day-to-day live operations control: identify issues early (late departures, route failures, no-shows), take action, and escalate appropriately.
    • Research and implement initiatives to foster the rider community, improve engagement, and drive high retention.
    • Manage and delegate email and phone correspondence, ensuring communications are timely, professional, and tracked.
    • Meet with riders regularly to understand issues, remove blockers, and improve performance and standards.
    • Supervise rider hours approvals, support payments, and handle related administration.
    • Ensure compliance with operational SOPs, route procedures, and station routines.
    • Support Health & Safety standards on-site and promote safe working practices.
    • Take ownership of a variety of ad hoc operational tasks to support the shift and wider business needs.

    Requirements

    • A good degree from a good university (however, we will consider equivalent professional and life experience).
    • Exceptional organisational skills and strong attention to detail.
    • Stress-resistant and able to perform under pressure in a live operation.
    • Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in.
    • Driven, coolly confident mindset with the ability to build day-to-day team leadership.
    • Demonstrated routing experience is required, with good knowledge of the M25/London area.
    • Multi-drop logistics experience is a plus (last-mile delivery environment).
    • Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents).
    • Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data.
    • Good knowledge of Health & Safety guidelines is a plus.
    • A clear CRB / D&A check is required and will be carried out by the company if not already in place.

    Benefits

    • Full training and induction
    • Fast progression opportunities for strong performers
    • Work in a young, dynamic, fast-growing operations environment

    #J-18808-Ljbffr

  • Operations Controller

    1 week ago

    Only for registered members London

    We're fuelling the future of rail travel - operating in five countries and sparking new opportunities for travellers. · Join us and you'll be part of a passionate team which always goes the extra mile. We're constantly working to create a bright future for our company and our col ...

  • Operations Controller

    1 week ago

    Only for registered members London

    We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands-on role supporting live delivery performance across our London stations. ...

  • Operations Controller

    1 week ago

    Only for registered members London, England

    We're fuelling the future of rail travel - operating in five countries and sparking new opportunities for travellers. But our trains connect much more than just people and places. They're helping us build a greener, more inclusive future for everyone. · Plans, controls and report ...

  • Operations Controller

    1 week ago

    Only for registered members London

    We're fuelling the future of rail travel operating in five countries and sparking new opportunities for travellers Join us and you'll be part of a passionate team which always goes the extra mile. · ...

  • Operations Controller

    1 month ago

    Only for registered members London, England

    We are seeking talented · Operations Controllers · to join our young and dynamic team. · This is a highly operational, hands-on role supporting live delivery performance across our London stations. ...

  • Operations Controller

    1 week ago

    Only for registered members London, England

    To motivate and inspire staff to deliver excellent service while maintaining relationships with customers and authorities. · ...

  • Operations Controller

    1 week ago

    Only for registered members London Full time

    We're fuelling the future of rail travel – operating in five countries and sparking new opportunities for travellers. · ...

  • Operations Controller

    1 month ago

    Only for registered members Camden

    We are looking for someone who is just as committed as we are to push for genuine change and bring our ambition of Ecological Transformation to life. · ...

  • Control Room Operator

    2 weeks ago

    Only for registered members London Area

    We are looking for Control Room Operators to operate an effective and efficient control room range of duties and services. · ...

  • Control Room Operator

    1 week ago

    Only for registered members London

    We're looking for an organised and proactive Control Room Operator to join our security team at Mitie Business Services. In this role, you'll be part of a supportive team monitoring CCTV, access control, intruder alarms, fire panels, and other protective systems across multiple l ...

  • Control Room Operative

    6 days ago

    Only for registered members London

    We are looking for an accustomed Control Room Operator for the purposes of the prevention and detection of accidents, crimes and incidents happening at Channel 4 sites, · You will be working an average of 42 hours per week 4 on 4 off covering Day's, Nights, and Weekends. · Contro ...

  • Operations Control Specialist

    1 month ago

    Only for registered members London

    +Job summary · The Operations Control Specialist will support regulatory reporting obligations. · Principal Responsibilities:MiFID II trade and transaction reporting · MAS OTC Derivative reporting · Short Selling disclosures · + · ...

  • Control Room Operator

    3 weeks ago

    Only for registered members London

    The Security Control Room Operator is responsible for the effective monitoring of CCTV, alarms, and access control systems within the control room. The role involves incident logging and responding promptly to alarms. · We're proud to support a diverse workforce. · This role is ...

  • Control Room Operator

    1 month ago

    Only for registered members London

    We are seeking an experienced Day Shift Control Room Operator to join our vehicle recovery operation. · ...

  • Control Room Operator

    1 week ago

    Only for registered members London

    We are currently recruiting for a Control Room Operator. The Operator will conduct regular camera patrols, · respond to Help Desk jobs (unlocks, emptying confidential bins etc.), cover positions on the floor when required, · conduct external patrols if required, check passes, hav ...

  • Control Room Operator

    1 week ago

    Only for registered members London

    We are looking for Control Room Operators to operate an effective and efficient control room range of duties and services. · You will manage alarm response, CCTV monitoring, communication, life safety systems monitoring and response, access and egress control. · ...

  • Control Room Operator

    2 weeks ago

    Only for registered members London

    +Job summary · We are looking for Control Room Operators to operate an effective and efficient control room range of duties and services.You Will · Manage alarm response, CCTV monitoring, communication, life safety systems monitoring and response, access and egress control. · +Re ...

  • Control Room Operator

    1 month ago

    Only for registered members London

    We are looking for an accustomed CCTV Operator to detect and prevent accidents, · crimes and incidents happening on one of our esteemed sites. · You will be working an average of 42 hours per week on a 4 days, · 4 off, 4 nights, 4 off rotation.A valid SIA CCTV Licence - desirable ...

  • Operations Control Specialist

    1 month ago

    Only for registered members London, England

    The Operations Control Specialist will support the firm's regulatory reporting obligations with strong organizational skills project management experience attention to detail ability to interact across a range of stakeholders. · MiFID II trade and transaction reporting · MAS OTC ...

  • Control Room Operator

    1 week ago

    Only for registered members London Area

    We are looking for Control Room Operators to operate an effective and efficient control room range of duties and services. · You will manage alarm response, CCTV monitoring, communication, life safety systems monitoring and response, access and egress control. · You'll have worke ...

  • Control Room Operator

    1 month ago

    Only for registered members London TW

    We are seeking a highly organised and alert Control Room Operator & Scheduler to join our 24/7 operations team within a busy and dynamic security services provider. · This critical role ensures the effective coordination of mobile response teams, the secure handling of client key ...

Jobs
>
Operations controller
>
Jobs for Operations controller in London