Customer Support Admin - Belfast, United Kingdom - VANRATH

VANRATH

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a
Customer Support Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over
Monday to Friday (1 Hour Lunch). No weekend working.

The role will be
Hybrid working (3 days Working From Home and 2 days in
North Belfast - Dargan Crescent office).

Initial first few days training will be in office.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a 4-month contract (Great likelihood of Permanency depending on performance).

Equipment will be provided to yourself for Home working.

Salary
£24,000 + other Additional Benefits (Top Company)

Responsibilities
Seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations.

Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
Contact customers for whom their installation is on hold in order to keep them informed of timescales
Manage the installations calendar and daily issuing of works to contractors
Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
Process all MDU and wayleave requests
Regular reporting of job status from the powerapp system
Raise cancellation tickets and liaise with sales for on hold jobs

The Ideal Person

Experience working as an Administrator + Experience with Excel
Experience dealing with Customer calls
Excellent communication skills, able to engage with various internal and external stakeholders across all levels
Strong administrative experience
High level of IT literacy

-
''_In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''_
- ''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''_

Salary:
£24,000.00-£25,000.00 per year

Benefits: