Freight Forwarder - Basildon, United Kingdom - Recruits4u

Recruits4u

Verified Company

Basildon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Freight Forwarder

Basildon

37.5 hours Monday to Friday

Salary - £32K

Job description

The forwarder will provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

Key Activities / Accountabilities

Completion of end to end forwarding activities as the individual role requires
Follow strict and time sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Next Gen/MS office as requested
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Month end department compliance
Customs Entries
Cost control
Assist senior forwarders, supervisor and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the Operations manager for Internal and external rates reviews.
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line manager