Head of Complaints - Sheffield, United Kingdom - Sheffield Health and Social Care NHS Foundation Trust

Sheffield Health and Social Care NHS Foundation Trust
Sheffield Health and Social Care NHS Foundation Trust
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Lead the development of policies and procedures relating to complaints functions complaints and compliments, working with colleagues across the Trust to ensure a coordinated approach and appropriate feedback to services.

Work with the Patient Safety Specialist and Engagement and Experience Team to develop triangulated reporting and organisational learning arising from complaints and wider service user and carer feedback.

Work with wider Trust colleagues to administer and oversee informal feedback from service users and carers, working to share information with colleagues and provide prompt response, reporting and identify and share organisational learning.

Responsible for individual projects, and any other duties within the general scope of the post and appropriate to the grading.


Demonstrate a commitment to the Trusts organisational values and beliefs Observe and promote the Trusts policies and procedures including those in respect of conduct, health and safety and equality of opportunities.

Demonstrate a commitment to ongoing professional development, attending relevant events and learning from good practice elsewhere.
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