Service Desk Coordinator - Glasgow, United Kingdom - Mitie

Mitie

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job objectives and responsibilities

To provide general helpdesk and administration support as required by the contract

Main duties

Scheduling and planning PPM works for engineers and sub contractors, arranging access to sites and maintaining clear and concise records of all confirmed and/or rejected access requests

Up-dating jobs on Maximo CAFM system and use of Click planning platform

Ensure Purchase Orders for all contracted works are correctly raised and approved for payment

Review all certification, worksheets and contractor reports to capture any remedial works required

Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports

Prepare quotations as required

Learn and understand the planner roles for other contracts to be able to help with absence cover

Able to build good working relationships with internal and external stakeholders

Attaching certification, purchase orders, documentation as required into maximo

What we are looking for

Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
Work effectively under pressure within a busy and diverse environment.
Show a creative approach to analysing and solving problems using technology and reported information.
Adhere to process and compliance requirements.
Work well as part of a team