Senior Supervisor, The Dormy Clubhouse - Auchterarder, United Kingdom - Gleneagles - Auchterarder

Gleneagles - Auchterarder

Verified Company

Auchterarder, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Gleneagles Hotel, PH3 1NF, Auchterarder

COME AND JOIN US...
***We are currently seeking a knowledgeable, welcoming and passionate

Senior Supervisor to join our Dormy Clubhouse team.

***- The on target earning potential for this role is £28,429 / annual salary based on a 39 hour contract - comprising a base salary of £23,829, plus a qualified estimate of £4,600 in gratuities and service charge.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES

One of the world's most iconic 5star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned 'Best Hotel in the World' in the Virtuoso Best of the Best Awards and 'No. 1 UK Resort' in the Conde Nast Traveller 2021 Readers' Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES
We're devoted to making our people feel as valued as our guests.

In this way, we strive to support the whole 'you' - not just the professional part but the personal part too.

People join our team for all sorts of reasons.

Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9.

Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

You'll assist in the management of the Clubhouse; overseeing the daily operations of the clubhouse ensuring that service consistently exceeds guests' expectations
You'll plan, supervise and control the various outlets of the Dormy, A70 and the halfway houses, working closely and supporting the Dormy management team
You'll be passionate about sharing your knowledge to the team through coaching to improve the skills and knowledge of the team as individuals
Proficiently upselling and encouraging the team to do the same at every opportunity
You'll have an exceptional knowledge of the menu and ability to assist guests with their choice of food providing recommendations on beverages to complement their dishes
Developing and training individuals to the standards required for achieving excellent results in FORBES, LQA inspections and Club 5
You'll have an excellent knowledge of the Gleneagles estate and facilities available to our guests
Completing daily opening or closing procedures including; end of night cash up when required, assisting in completion of the daily handover
Handling customer feedback, and communicating this back to the clubhouse management team
Adhering to and enforcing the appearance and grooming standards of all team members
Checking daily bookings and highlighting any VIP guests
Working various shifts including breakfast, lunch and dinner. Adapting to each service to ensure guests expectations are exceeded
You'll ensure business levels are monitored and adjust rotas accordingly on the day due to business levels
Overseeing daily briefings and ensuring staff are allocated accordingly to stations throughout the day
Promoting the clubhouse as a warm, friendly relaxed place to dine for all including young children, nonresidents and Glenmor guests
You'll recognise regular members and guests, making them feel warm and welcome each time they return
Communicating and creating strong working relationships with from and back kitchen teams; ensuring menus are always up to date and moral is high
You'll have awareness of cost control, along with basic knowledge of profit and loss and ensure procedures are adhered too
Proactively liaising with the host team; ensuring table plans are in place and awareness of group bookings or special requests
Having a good knowledge of 14 food allergens by law and ensuring the team follow strict procedures regarding food allergies
Ability to anticipate any difficulties that may occur and rectifying them promptly, remaining controlled in pressured situations to find a solution
Interacting with guests always in a warm and professional manner. Providing exceptional 5star service to make their experience and stay 5 stars in every way

The kind of person we're looking for:

You're already in an established supervisor position with the desire for progression towards management ideally having previous experience luxtury hospitality experience, however having a great attitude is essential
Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the fi