Client Manager - Manchester - Trunk

Description

Client Manager

The role

Client Managers at Trunk sit at the heart of our Client Strategy team, taking care of the agency's most valuable clients. Working closely with Client Partners and senior internal stakeholders, you'll help deliver compelling marketing expertise and strategies that meet both client objectives and agency goals.

Client Managers play a crucial role in the day-to-day management of client accounts, operating under the guidance of a Client Partner and ensuring exceptional work is delivered. You'll bring a proactive, positive attitude and a genuine desire to drive client success and account growth.

Your day-to-day

• Support Client Partners in managing high-profile accounts, ensuring client satisfaction and account growth
• Assist in delivering work that meets clients' strategic objectives and business challenges
• Build and maintain strong relationships with mid-level client contacts, becoming a dependable point of contact
• Collaborate with internal teams and external partners to support innovative strategies and campaigns
• Participate in new and organic business opportunities, with a focus on creative and commercial thinking
• Manage day-to-day account operations, ensuring projects meet deadlines and budgets
• Support the interpretation of client briefs and the development of effective strategies
• Assist with client presentations and performance reviews
• Monitor account financials, supporting profitability and internal reporting
• Identify opportunities for account growth and improved agency-client relationships

Who you'll work with

Internal: Client Strategy team, Strategy and Creative teams, Delivery teams across performance and creative channels, Finance and HR. You'll report to a Client Partner, providing updates on account progress, client satisfaction, and project performance.

External: Client marketing and procurement teams, partner agencies, freelancers, and new business prospects.

About you

Those who succeed in this role are:

• Strong communicators who build trusted relationships with clients and internal teams
• Organised and effective time managers, comfortable juggling multiple priorities
• Detail-oriented, with the ability to balance strategic thinking and delivery
• Proactive problem-solvers who spot issues early and suggest solutions
• Keen to grow professionally and take advantage of development opportunities
• Passionate about client success and continuous improvement
• You'll also clearly demonstrate Trunk's six core values:
• Love What You Do
  • Stand Together, Succeed Together
  • Constantly Curious
  • The Truth Kindly Told
  • Own It
  • Everyone Matters

Your rewards

Alongside a competitive salary, you will receive:

• 24 days holiday plus 3 days over Christmas.
• An additional day of holiday for each year of service, up to a total of 5 extra days.
• The option to buy an extra week's holiday per year.
• 0.5-day life balance day each month to do whatever you want (excludes December)
• Early finish on a Friday.
• Private health insurance which covers pre-existing conditions, cancer care and gives cashback for routine optical and dental treatments.
• Life assurance.
• Pension scheme.
• Enhanced maternity and paternity pay.
• A £1,000 payment for referring a new hire.

And we offer

• Hybrid working and flexibility.
• Access to a personal trainer/nutritionist.
• Free fruit and breakfast in the Manchester office.
• Mental health support and access to professional therapists through 'Spill'.
• Peer feedback and performance reviews tailored personal development plans and objectives.
• Access to industry-accredited professional qualifications through our IPA membership.
• Employee voice, we consult our people on matters affecting them and encourage participation in agency surveys, our suggestions box and employee awards.
• A social buddy upon joining who helps you settle into the agency.
• Monthly agency socials and events put on by our culture committee.
• Lunch & Learn events to gain more understanding of different facets of agency life.
• All supported by a culture driven by great work, team collaboration, passion, honesty, and mutual respect for everyone.

Our commitment to Diversity, Equity & Inclusion

We had always thought our business was open and inclusive. Afterall, one of our values is "Everyone matters." We hammer home the behaviour of treating everyone with respect, seeing things from the other person's perspective, understanding that everyone has different values, responsibilities, concerns and families.

But when you delve a little deeper into Diversity, Equity and Inclusion, this value is a great place to start but it involves so much more.

Here at Trunk, we naturally welcome difference. It's what gives us strength as a business, the wide breadth of experience, capabilities, and perspectives. And any creative business knows that the best ideas don't come from just one place. Diversity is important, but we feel what makes the real difference is inclusivity, or the act of helping people feel valued and enabled regardless of their differences.

We have really then only just begun our diversity and inclusivity journey. We started by ensuring everyone has mandatory training to help people understand what it means to be inclusive. We've set up a panel of people within the business to champion difference and we have ambassadors who are gaining their IPA D, E & I certifications. We continue to learn and evolve, and realise that this is not a quick win, or a 'one and done.'

We are adapting our practices, offering home working, flexibility around start times, offer monthly life-balance days, access to mental health professionals, and assessing our working spaces to accommodate brilliant neurodivergent minds. And will continue to evolve to enable the differences around us.