Benefits Administration Officer Apprentice - Twickenham, United Kingdom - Richmond & Wandsworth Council

Richmond & Wandsworth Council
Richmond & Wandsworth Council
Verified Company
Twickenham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Provide a service to customers claiming Housing Benefit or Council Tax


reduction by:

  • Dealing with any incoming post and documents, including
indexing, integration, copying and returning documents.

  • Scanning and indexing documents provided by customers in
reception to support their claims.

  • Batch and manually printing and enveloping letters.
  • Using the IT systems to print letters or documents as required for
different services or customers.

  • Print and log documents to support fraud cases as instructed by
the Department of Work and Pensions.

  • Print and log documents in relation to Subject Access Requests.
  • Maintain filing systems and databases as required.
  • To contribute as required to performance reviews and
improvement measures on an ongoing basis, helping to

ensure that a customer focus is embedded.

  • To work as required in ways to develop good working relations and
collaborative arrangements with internal and external

stakeholders.

  • To comply with relevant codes of practice, including the code of
conduct and policies concerning data protection and health and

safety.


Job Types:
Full-time, Apprenticeship


Salary:
£17,946.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Twickenham: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (required)

Work Location:
In person
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