Cover Customer Experience Supervisor - London, United Kingdom - Ambassador Theatre Group

Ambassador Theatre Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:

Front of House

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Salary:

£13.27 per hour

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Type:

Casual

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Closing Date: at 10:00

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Location:

Phoenix Theatre, 110 Charing Cross Road
London
Greater London
WC2H 0JP

Cover Customer Experience Supervisor
The Phoenix Theatre is a busy musical house in the heart of London and is looking for a
Cover Customer Experience Supervisor to join our team at this exciting time during our run of '

Idiots Assemble:
Spitting Image the Musical'.

We are looking for an ambitious, creative and intuitive individual to join our team as a Cover Customer Experience Supervisor.

You will be responsible for supporting both, our talented Front of House team and Customer Experience Supervisors towards our key performance targets.

The ability to deliver top quality customer service is paramount in this position where you will lead by example in setting and maintaining the highest standards throughout our operation.

This is the ideal opportunity for anyone looking to forge a career in theatre management.

The Phoenix provides a unique learning environment where you can exercise your creativity and learn the skills and knowledge required to progress in the commercial theatre industry.

Key Responsibilities

To lead and motivate our Front of House team on a daily basis from within, inspiring them towards delivering a top quality customer experience.
To support our Customer Experience Supervisors in working to increase food and beverage sales throughout the venue by taking an active role in driving sales on all available opportunities.
To develop a strong understanding and assist in ensuring the venue meets key performance targets including Spend per Head and Stock Accuracy.
To demonstrate the skills needed to ensure the accurate completion of administration duties including: preparing and issuing monies and stock, recording staff absence and lateness, controlling stock levels.
To ensure that Health & Safety requirements are met and Policies and Procedures are adhered to.
To be a positive ambassador for both the venue and ATG as a whole, leading by example and consistently setting high standards when as an usher or Cover Customer Experience Supervisor.
To be able to work on own initiative and as a part of a team
To be able to demonstrate as an usher a strong understanding of expectations and help the team continue to develop the highest standards through team work and peer to peer learning

Desirable Qualities

Previous experience leading a team
Positive and motivated outlook
First Aid at Work trained
Desire to progress up through the Company

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and

If you'd like to discuss accessibility prior to applying, please review our_ job description_ where you can find our contact details to request a confidential discussion.

Closing Date:

at 10:00