Customer Services Apprentice - London, United Kingdom - East London NHS Foundation Trust

East London NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for someone who feels that they can provide an effective and efficient administrative service to our ELFT Services.

S/he will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning service-to-service users.

You will need to be able to communicate well and show good customer care skills -someone who likes to solve problems and show empathy when required.

Work on your own at times and be proactive in your approach.

You will be based at reception as it is a front of house role meeting and greeting
Fact finding
Showing visitors around
Booking appointments
Logging maintenance jobs
Work with patients/clients to find out what they need
Comply and undertake all Trust Mandatory training
Cover colleagues at short notice
Travel to other sites when necessary
Update data
Complete workarounds and check all health & safety issues/concerns
Complete incident forms
Order goods
Frank post sort out post and deliveries
Stationary keep stores in order
This is a general list but the JD will outline other aspects of the role

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve

Our values are:

We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

For a more detailed job description and person specification please see attached.

For contact details please see below.