Complaints Officer - Maidstone, United Kingdom - Page Personnel

Page Personnel

Verified Company

Maidstone, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A great opportunity to work for the NHS.

Role is temporary for an immediate start.

About Our Client:

Complaints Officer
NHS Trust
Band 6, £19.50ph + £3.03 holiday pay = £22.53 per hour
Temporary role for 3 months
Based in Maidstone

Complaints Officer - NHS:

Required to work on existing complaints to review information provided by clinical divisions and use this information to draft a written response to the complaint.

Process:

Analyse complaint, identifying issues, themes and concerns.
Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.
Identify any outstanding information required to address the complaint concerns.
Use information to draft a Trust response to the complaint.

The Successful Applicant:

Complaints Officer - NHS:

Previous role in a Complaints team
Previous role in the NHS/Public Sector/Healthcare
Knowledge of Datix/InPhase system
Attention to detail
Strong communication (particularly written)
Drafting skills
Analytical skills
Adequate typing speed
Clinical knowledge desirable
Knowledge of the NHS Trust desirable

What's on Offer:

Complaints Officer
NHS Trust
Band 6, £19.50ph + £3.03 holiday pay = £22.53 per hour
Temporary role for 3 months
Based in Maidstone

, may be scope for hybrid working

Full NHS vetting to be completed before the start date, including but not limited to, face to face meeting to screen right to work, DBS check, 3 years referencing, training modules, onboarding forms