Field Printer Service Engineer - Bristol, United Kingdom - Cerco IT LTD

Cerco IT LTD

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, an IT specialist, supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses.

JOB OVERVIEW

We are currently recruiting for an experienced MFP/Printer Engineer within the office equipment and managed print services industry due to expansion of the service team in the Bristol area.

KEY TASKS

To service, repair and maintain photocopiers, and MFDs/MFPs
Ensure all visits are completed in accordance with call control and SLA
Ensure standard of repair/maintenance in accordance with company expectations
Advise on potential upgrades (if applicable)
Maintain records and paperwork as directed by management
Providing exceptional customer service at all time
Attend training sessions to keep skill sets updated
Software problem solving.
Installation of hardware, movement of hardware.
Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIENCE

To service, repair and maintain MFDs/MFPs and printers.
Ensure all visits are completed in accordance with call control
Ensure standard of repair/maintenance in accordance with company expectations
Advise on potential upgrades (if applicable)
Maintain records and paperwork as directed by management
Providing exceptional customer service at all time
Attend training sessions to keep skill sets updated
Software problem solving
Installation of hardware, movement of hardware.
Regular contact with call schedulers
Attend Monthly / Quarterly Service review meetings as required
Carry out Pro-Active maintenance visits across the estate as required
Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES

Knowledge on Papercut print solution
Broad experience of IT services across a range of organization's including Private and Public Sector.
Enthusiasm and willingness to learn and be accredited in emerging technologies.
To consider the customer's visibility and requirements of our services.
Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
Identify situations and issues which are likely to cause customer incidents and escalations and act preemptively.
Identify opportunities to innovate in order to addvalue, and to improve efficiency and competitiveness.
Execute tasks and record efficiently to enable timely billing.
Demonstrable Industry qualifications