Customer Success Team Lead - King's Lynn, United Kingdom - Snap-on Diagnostics

Snap-on Diagnostics
Snap-on Diagnostics
Verified Company
King's Lynn, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation, we have recently celebrated our 100th birthday.


Over the last year we have seen significant growth in our equipment business and are now expanding in several areas to continue our industry leading support to our customers.

Our customers' success is what continuously drives us forward and we now require a Customer Success Team Lead.


If you would like the opportunity to work within an innovative company that thrives on driving change and has a dedicated, exceptional team of colleagues, please apply.


We are recruiting for an office-based Customer Success Team Lead who will assist in coordinating the functions and facilities which are part of the Customer Success Area in a cost effective manner and provide our customers, service and sales personnel with the necessary support to provide an efficient and-profitable after sales service operation.

Working in our King's Lynn office, role duties will include:

To work with the Customer Success Manager to enable the right people with the right knowledge and skills to fulfill each role.

  • To manage to the mechanical installation process
  • Map and analyze the customer journey, identifying opportunities for improvement using the RCI Toolbox.
  • To lead, manage, develop and motivate associates.
  • To enable a consistent cando nature across the whole customer success team, achieving results which exceed the Snapon Diagnostics business plan including managing sales opportunities appropriately.
  • Ensure customer escalations are handled in a professional and timely manner as per the process.
  • Implement efficient processes to enable all call handling, order processing, credit processing and management of secondhand equipment to be managed in line with the Quality and Management System, Health and Safety and Environmental system and GDPR.
  • To have empathy and passion in the Snapon Mission, Beliefs, Values and Vision statements.
  • Perform other reasonable duties as requested by your manager.


You will be a completer finisher with a passion for customer care and a desire for customer success who is keen to help others.

Work Remotely

  • No


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.


Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Onsite parking

Schedule:

  • Monday to Friday

COVID-19 considerations:
We are fully HSE covid-compliant.


Experience:

- customer service: 2 years (preferred)


Work Location:
In person
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