Enrolment and Retention Specialists. Brighton Sussex - Brighton and Hove, United Kingdom - Higher Ed Partners (UK) LTD

Higher Ed Partners (UK) LTD
Higher Ed Partners (UK) LTD
Verified Company
Brighton and Hove, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

ENROLMENT AND RETENTION SPECIALISTS. BRIGHTON SUSSEX
Are you ready to grow your career within a growing Global organisation?


ENROLMENT AND RETENTION SPECIALISTS
JOB DETAILS

  • BRIGHTON and HOVE SUSSEX, Office based, Permanent contract, Full Time, PAYE
  • In-Office Training 9AM to 5.30PM Monday to Friday
  • Core hours of work 8AM to 8PM Monday to Friday
  • Paid Training £26,000.00PA
  • Salary £26,000.00PA/£28,400.00PA shift rota
  • Shift rotas 8.5 hours per day
  • Uncapped commission and bonuses
  • OTE £38,000.00PA/£40,000.00PA

ENROLMENT AND RETENTION SPECIALISTS
RESPONSIBILITIES


As a Telephone Enrolment and Retention Specialist, you will build, manage, and maintain overall customer relationships for the department including new student sign-on and establishing and nourishing the relationship with inside sales, outside sales, provider contacts, and higher education students.


  • Builds and maintains strong, professional relationships with prospective students, education professionals, company partners and inside / outside sales force
  • Handles inbound and outbound calls from students and referral sources to ensure 100% Best Practice satisfaction, troubleshoot new and existing onboarding concerns, add services, verify and explain complete coverage to students
  • Achieves stated revenue goals, production, and performance objectives
  • Ensure all student documents, customer accounts and files are updated, consistent and complete
  • Demonstrates accountability and responsiveness to the needs of the students
  • Escalate recurring problem accounts or student groups or other trends to management
  • Updates work flow for reporting purposes
  • Educate and explain benefits and financial discussion surrounding amount of coverage
  • Product Knowledge
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all HEP(UK), Higher Ed, LLP, and company regulations and requirements

ENROLMENT AND RETENTION SPECIALISTS
QUALIFICATIONS

  • Educated to a degree level or professional equivalent
  • Prior higher ed experience is preferred
  • Prior telephone sales experience is required
  • Prior outbound telephone experience is required
  • Must be able to successfully perform all the functions of an Enrolment and Retentions Agent
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
  • Ability to understand company programs ,CRM and terminology
  • Overcoming Objections
  • Strong attention to detail, multitasking, communication, and organisational skills are essential
  • Demonstrated ability to accurately perform data entry and pay close attention to detail

Salary:
£26,000.00-£40,000.00 per year


Benefits:


  • Company pension

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Ability to commute/relocate:

  • Brighton and Hove, BN1 3XF: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location
More jobs from Higher Ed Partners (UK) LTD
See all jobs of Higher Ed Partners (UK) LTD