Service & After Sales Support Administrator - Chertsey, United Kingdom - Office Angels

Office Angels

Verified Company

Chertsey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service & After Sales Support Administrator

Location:
Chertsey HQ

Salary up to £30k plus benefits and option of Hybrid working

Key Responsibilities include;
Ensure all aspects of customer requirements are adhered to, particularly the service specifications
Monitoring RMA's - Processing payments (Credit notes and Invoices)
To provide accurate and timely liaison with Korean HQ ensuring effective and timely communication to the Service Team
To provide accurate and timely management of all billing process to include price adjustments and payment management
Accurate and timely management of credit control for all returns
To liaise closely with the order processing team to ensure accurate and timely replacement of products
To manage and monitor all 'KPR' to include delivery time and repair time reporting
Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System

Personal Attributes & qualifications:

A minimum of 2 years' experience within sales support administration function
Ability to communicate on all levels in a clear and concise manner both verbally and electronically
Ability to travel outside of the UK as and when required
A-Level standard education or equivalent
Intermediate & Advanced 'Microsoft Office' skills to include Excel
Clean Driving License
Multilingual (English language essential, Korean Speaking & European Languages desirable)
If you feel you meet the requirements of this role and would like to know more please get in touch today

Contact Sylvia White at Office Angels Staines

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.