Patient Services Coordinator - Camberley, United Kingdom - Surrey Heath Community Providers

Surrey Heath Community Providers

Verified Company

Camberley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Patient Services Coordinator

Part Time position
Various shifts available between 8am and 8pm Monday to Sunday

The Company

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath.

We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Since 2019 we have hosted the Primary Care Network in Surrey Heath.

As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community based healthcare services.

We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in
ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Job Summary

An exciting opportunity has arisen for Administrators and Coordinators to join the Surrey Heath Primary Care Network supporting local GP Practices.

You will be based in smart, contemporary offices near Frimley high street with free parking. This is a new service with full and part-time opportunities and a variety of shift patterns available.

The Patient Services Coordinator supports GP practices with ingoing and outgoing phone calls to patients, supporting access to services and continuity of care by helping patients interact and engage with the right support, at the right time, with the right health care professional.

Duties & responsibilities:

Work in a telephony/ reception capacity taking patient calls and enquiries
Provide coordination and navigation for people and their carers across health care services
Working closely with social prescribers. Health and wellbeing coaches and other primary care professionals
Direct patients to the right support or appointment type to best meet their needs
Help people to manage their needs through answering queries, making and managing appointments
Provide good quality written and verbal information to help patients make choices about care
Support the practice with the Patient Participation Group (PPG)
Capture key information to enable comprehensive and accurate records of support
Inputting key information into clinical systems and adhering to data protection legislation
4 GSCE's (C and above) or equivalent.
Experience of working with the NHS or medical environments
Experience coordinating with multiple stakeholders or individuals to meet specified outcomes
Experience providing advice and signposting
Experience of using EMIS Web or a patient clinical system
Knowledge and experience of working with Microsoft Office packages (PowerPoint, Word, Excel)
Knowledge of safeguarding interventions and awareness of the Mental Capacity Act
Able to demonstrate experience of effective planning and organisations skills to deliver targets and deadlines
Able to analyse and interpret information and present results in a clear and concise manner
Excellent verbal, written communication skills.
Ability to work independently and manage own workload
Ability to build strong professional relationships
Good customer care skills.
Enjoy working as part of a team and willing to help and assist others where possible.
Understand the importance of strict confidentiality when dealing with any patient details and company information.

Job Types

Permanent
Parttime
Various shift patterns available

Salary/Pay
- £11.70/hour

Benefits of working with us.

Full training and supervision
Ongoing future career training plans
Free Onsite parking
Access to the NHS Pension Scheme

Equality and Diversity is important to us.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feeling priorities and rights.

Disclosure and Barring Service Check

Please take a look at our LinkedIn:

Job Types:
Part-time, Permanent

Part-time hours: 22.5 per week

Salary:
£11.70 per hour

Benefits: