Lead Product Specialist - Edinburgh, United Kingdom - Wood Mackenzie

Wood Mackenzie

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry.

For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.

Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.

We have over 1,900 employees in 30 locations, serving customers in nearly 80 countries.

Together, we inspire and innovate the markets we serve - providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world's transition to a more sustainable future.

Job Description:

The role of Lead Product Specialist is to support the growth in sales (upsell, cross sell, retention & new business development) through understanding clients' workflows and providing a comprehensive bespoke training and demonstrations to ensure that clients extract highest value from Wood Mackenzie's research.

If you are passionate about maximizing impact and creating exceptional experience for every customer, join us

Working within Sales and Marketing, the Lead Product Specialist is a key member of the Product Specialist team and will need to work across research, products, and consultancy to ensure a consistent client message is delivered.

The role may involve travel within region.

It's an exciting role as you will engage with Wood Mackenzie customers across multiple industry segments and ensure our customers maximise the full potential of Wood Mackenzie.

Main Responsibilities

Demonstrate excellence in analysing client needs and create tailored workflow solutions that maximize the value of Wood Mackenzie content to clients.
Maintain an indepth comprehensive knowledge of the products and product roadmap in your allocated vertical.
Partner with account managers and others to lead the commercial success of products, positioning and demonstrating solutions to customers, showing how these products can address their workflows.
Partner with the Product Owners to contribute to product development roadmap based on customer feedback, your experience and knowledge of customer workflows, and relevant competitor intelligence.
Work with teams across the organisation including sales, marketing, to set best practice and deliver selfserve and training materials for products within your product vertical and articulate the value these products.
Be an ambassador for the Lens platform and delivering communication of product enhancements across the organisation and our customer base.
Embed our products with customers by delivering workflow base training sessions to increase users, usage and support cross sell, upsell, retention and new business development.
Deepen your network of relationships with key contacts across our customer base to understand their roles and workflows.
Show quantitative and qualitative measures of engagement and training effectiveness, both from a client and commercial perspective.
Answer level 2 inbound queries from customers with your product vertical, ensuring a timely and comprehensive response. Support Customer Support Specialists and Product Specialists answer complex queries by swarming.

Qualifications:

You will have:

Have experience of working with complex data sets and an understanding of customer workflows and needs.
Have experience of developing relationships across customer organisations from end users to senior stakeholders.
Be passionate about growing the business and have a genuine interest in developing and growing themselves.
Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help clients solve business critical issues.
Have experience in a Product Specialist role within a b2b sales, data analytics or SaaS based solutions organisation.
Have experience of developing a deep understanding of customer workflows and needs.
Have a proven track record in collaborating with different internal teams to achieve commercial success.
Be passionate about product knowledge and have a genuine interest in developing and growing themselves
Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help clients solve business critical issues.
Show excellent organizational and planning skills with the ability to manage own workload effectively.
Have presentation, public speaking, communication and training skills and experience.
Show effective organisational and planning skills with the ability to manage own workload effectively.
Experience in oil & gas, energy, or natural resou