Student Administration Assistant - Sunderland, United Kingdom - University of Sunderland

University of Sunderland
University of Sunderland
Verified Company
Sunderland, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
To provide clerical and administrative support for key activities within the student
administration of Sunderland Online provision including admissions service to
applicants leading to the enrolment, invoicing and record maintenance of these
students.

To deliver excellent service provision and support colleagues with continuous
improvement, placing the student experience at the heart of what we do


Key Responsibilities

and Accountabilities:


  • Assist in the effective operation of the University's admissions and records
function for Sunderland Online and all related processes and procedures
including holding individual responsibility for designated areas.

  • Liaison with external and internal bodies to report and resolve issues relating to
the student record, e.g., HEP central Student Administration, SLC etc.

  • Support with the effective coordination, planning and organisation of the
applicant/student record.

  • Contribute towards the continuous development of processes and procedures
within the Sunderland Online team.

  • Take responsibility for effective day to day processing in a specified area on a

rotating basis, for example:
audits,archiving, yearly documents production.

  • Effectively work with large volumes of data to achieve business objectives
enrolment.

  • Be a central and team source of expertise and advice on Sunderland Online
admissions regarding fairness, transparency and non-standard qualifications;
and to share and embed good practice.

  • Be a central and team source of expertise and advice on Sunderland Online
record maintenance and enrolment, working accurately and efficiently to
guidelines and timelines.

  • Assisting colleagues with the generation, auditing and amendments of student
records, including auditing, monitoring and correction of data.

  • Assisting colleagues to ensure effective operations in a specified area, for
applicants/students are cleared by the team within a specified time.

  • Liaising with colleagues in Technical Services and Academic Registry to ensure
  • Assisting in identifying and notifying third parties of any updates to students'
status i.e, Student loans reporting duties, as determined by external bodies and
within agreed timeframe.

  • Attend meetings and conferences with external agencies (SLC, OfS, HEP, DfE
etc.) as appropriate - assess the impact of new knowledge, and cascade and
disseminate as appropriate.

  • Liaise with external bodies to report and resolve issues relating to the acceptance
of an applicant to the University (SLC, OfS,, HEP, DfE etc.)

  • Liaise with services across the University, including Student Administration, to
ensure that Sunderland Online processes and records are aligned to University
standards.

  • Operate within the framework of institutional imperatives including risk mitigation,
legislative/statutory requirements including maintenance of data.

  • Work collaboratively with others and support stakeholders both internal and
external, including Faculties, Services and HEP, to deliver the Sunderland Online
provision.

  • To undertake other duties, as may be determined from time to time by managers,
which are consistent with the general nature and grade of the job.


Special

Circumstances:


  • In response to the needs of the University, work during some days in University
Closure Periods.

University of Sunderland


Role Profile
Part 2


Part 2A:
Essential and Desirable Criteria

Essential
**Qualifications and Professional Memberships: - Educated to GCSE standard or equivalent qualification; or substantial relevant

experience/ expertise.

**Knowledge and Experience: - Demonstrable experience of SITS or other database systems.

  • Appropriate breadth of relevant experience in a busy office environment.
  • Proficient use of standard desktop packages and communication tools.
and fairly.


Desirable

Qualifications and Professional Memberships:


  • A levels or equivalent qualification.
**Knowledge and Experience: - Experience of working in an HE context.


Part 2B:
Key Competencies

Competencies are

assessed at the

interview/selection
**testing stage

Communication

Oral and Written
The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.


Service Delivery
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures and it is an important
requirement to d
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