Senior Scientific Equipment Coordinator - Dover, United Kingdom - CBRE

CBRE
CBRE
Verified Company
Dover, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Posted- 13-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Dover - England - United Kingdom of Great Britain and Northern Ireland
Purpose:

  • This role will be part of the account based team and have support, training, access to the UK CBRE Integrated Laboratory Solutions group network.

The role will manage, organise and implement high-quality specialist engineering and coordination support to a wide range of laboratory equipment including the supporting tasks in the lab space to drive quality and efficiency for the client's scientific staff.


Key accountabilities:


  • Day to day management of the ILS account, including the line management of the Laboratory Equipment Engineers.
  • Administration of electronic and hard copy records (eg current paper calibration certificates), according to standard operating procedures.
  • Coordinate and schedule activities, including GXP qualification, between service Vendors, customer operations and GWS engineering colleagues for work on facility, process & lab equipment.
  • Raising of Purchase Orders, financial reconciliation/invoice and payment queries
  • Chasing of vendor reports and completing work orders
  • Attend regular vendor and customer meetings and supplying work orders status data
  • Ensure prompt, flexible, customer focused equipment support whilst maintaining compliance with statutory, regulatory and engineering standards
  • Scheduling of In house work orders to ensure an engineering response time in accordance with the SLA, Ensuring end users and EAMS is updated.
  • Utilising client management system manage all incoming service requests to CBRE team, coordinate subcontracted vendors and onsite CBRE engineer workloads
  • Coordinate with contract sourcing team to ensure all service contracts and ad hoc billable activities are scheduled, raised, approved, billed to the client according to agreed process
  • Report on work order statuses on a weekly basis to the client team
  • Escort onsite visiting vendors to appropriate work areas within laboratories and comply with client site induction processes
  • Upon request be an ad hoc support to client onsite engineering team for any activity within contract scope and as agreed by UK ILS Cluster Operations Lead
  • Manage and improve the service logging process and asset database
  • Carry out regular asset sweeps (and potential for retagging of equipment)
  • Create, manage and review supporting GXP documentation e.g. service reports
  • Support contract management process in the setup, renewal and budget of contracts
  • Monitor the performance of the scientific equipment and systems using Key Performance Indicators to instigate improvements and influence changes
  • Management of FTMAC including CAPA, root cause analysis
  • Buildup and maintain client relationships
  • Attend client meetings to review ongoing performance, areas for continual improvement
  • Support to CBRE Management Team to ensure all activities are completed
  • Drive the expansion self perform inhouse engineering scope

Health, Safety Environmental Arrangements:


  • Raise and/or follow task based Risk Assessments/Method Statements (RAMS), COSHH, Manual Handling and Display Screen Equipment (DSE) ensuring that controls are fully met.
  • Carry out high risk tasks in full compliance with clients and/or CBRE Procedures, Guidance and Rules, and in accordance with responsibilities/duties specified within CBRE arrangements when appointed as an Authorised/Competent Person.
  • Clean up areas on completion of engineering work and maintain the cleanliness of lab equipment and workshops ensuring that the area is free from engineering debris and waste.
  • Act as a receiving authority under both Client and CBRE Lab Equipment Certificates (LEC) and Safe Systems of Work (SSoW) when trained and authorised to safely carry out the duties and responsibilities of an authorised and/or competent person.
  • To take reasonable care for the health and safety of themselves and of other persons who could be affected by their acts or omissions.
  • To report any accidents or near misses that they experience, or witness, to their Line Management.
  • To wear personal protective equipment when conditions require or when required to do so by the relevant risk assessment, method statement or mandatory signage.
  • To follow safe working procedures when handling, storing, using or transporting any COSHH controlled items.
  • To report any medical problems experienced when undertaking any work functions to management.
  • To ensure that work equipment is only used for its intended purpose and that they have been trained to use it.
  • To not interfere with any equipment provided for their safety.

Qualifications & Experience:


  • Sound knowledge of database and document management within a GXP/Pharma environment
  • Sound knowledge of Calibration requirements within in GXP environment.
  • Knowledge of Purchase Order and Invoice crea
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