Customer Service Advisor - Hitchin, United Kingdom - Tate Recruitment Limited

Tate Recruitment Limited

Verified Company

Hitchin, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a temporary Customer Service Advisor for a prestigious Hitchin based organisation.

This to cover sickness within the team for up to 4 weeks.

Hours Monday to Thursday: 8.30am to 17.00, Friday: 8.30am to 15.45.

This role is 100% office based in Hitchin.

A Customer Service Advisor is the key contact for the customer and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.

Main Responsibilities of a Customer Service Advisor are:

Reviews customer enquiries working with external sales.
Processes customer orders in a timely and accurate manner
As required liaises with the various internal departments throughout the order process to ensure

- you can meet the delivery requirements of the customer.

Investigates customer concerns and records all relevant details on concerns database.
Other ad hoc duties when required.

Person Specification for Customer Service Advisor:

The ability to handle / manage customers professionally.
High level of drive to set the highest possible customer service levels.
The ability to work under pressure and meet tight deadlines.
Must be able to communicate with people at all levels, both internally and externally
To be able to work using own initiative and be selfmotivated.
To be Flexible and a team player

Benefits include:
Weekly Pay

28 days holiday

Free on-site parking

Tate Rewards scheme - including store discounts.

Tate is acting as an Employment Business in relation to this vacancy.