Administrative Apprentice - Leeds, United Kingdom - Gough & Kelly Security

Gough & Kelly Security

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades.

We now have an excellent opportunity for an enthusiastic and motivated
Administrative Apprentice to join the team in Leeds, to provide telephone support and administrative duties to the service department to help ensure customer satisfaction.

The position:

Permanent, fulltime
40 hours per week
To undertake the Customer Service Practitioner Level 2 apprenticeship

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees.

We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

Excellent rate of pay
Enhanced sick pay
Holiday entitlement increasing to 24 days, with length of service, plus 8 bank holidays
Employee Assistance Programme (EAP)
Private Healthcare Scheme (with length of service)
Employee Benefits Programme (with length of service)
Ongoing training
Pension Scheme
Cycle to Work Scheme
Company social events

Main duties:

To book customer appointments/jobs on the system.
To check and edit completed engineer job sheets, ensuring that all information is correct and up to date.
To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
To keep track of relevant service information by updating spreadsheets.
To prepare parcels and keep track of receipts.
To attend all college sessions and complete assessments as required.
To interact with the service team and assist in ensuring the efficient and smooth daytoday operation of the office.
Possess Grade C/4 or above in Maths and English (GCSE)
Have a minimum of 1 year of customer service experience (preferable)
Be driven and willing to learn
Possess excellent customer service skills and experience
Have strong verbal and written communication skills
Possess strong organisational abilities
Have strong computer literacy skills
Be professional, reliable, punctual, and flexible

**Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.