Customer Service Agent - St Helens, United Kingdom - Car
2 weeks ago
Description
Role:
Customer Experience Agent
Location:
St Helens (Office Based)
Salary :
£25,000
The opportunity
Do you have a passion for brands and want to be part of building one from the ground up? Are you committed to customer experience and ensuring everyone we deal with has an amazing experience which they want to shout about? Do you have incredibly high standards when it comes to your work? Do you want to join a high growth entrepreneurial business where you can learn and develop your understanding of business and your skills in this world? Then this might just be the perfect role for you.
We're looking for an honest, hard-working and conscientious person to join our rapidly growing team working as a Customer Experience Agent based out of our St Helens branch.
We believe great companies are made by employing great people and that's what we do We're keen to talk with honest, loyal, hard-working people who are looking for a challenge and are committed to the highest standards.
In return for your commitment, we will invest in you by providing first class training to do the job alongside opportunities to progress your career within an entrepreneurial digital business.
The business:
We're a digital business with over 25 years history in online retail.
In 2021 we launched a new brand to the market specialising in buying cars directly from the public online, which has been growing rapidly.
Using our market leading tech we're committed to giving each and every customer the best service and best value when selling their old car, our success in this is leading to a strong brand foundation across social media and trust pilot.
We value honesty, loyalty, hard work and respect, sharing these values is a key requirement of any potential team member.
We're passionate about creating opportunities for people and giving them the skills, support and environment to reach their goals.The role:
We have an opportunity for a target driven, enthusiastic and highly organised customer service professional to join our highly entrepreneurial team.
This is a new role for the business due to our growth as we look to ensure our customer service scales with our business, very quickly You'll be joining a small but rapidly expanding team who work incredibly hard and are passionate about establishing our brand.
Supported by our General Manager and the wider team, you will be responsible for managing the front line in customer service, included but not limited to;
- Handling customer enquiries by phone (80% consumer / 20% business).
- Managing the customer service inbox and ensuring all queries are dealt with promptly.
- Managing our social media communications and trust pilot reviews, ensuing customers get quick and detailed responses and our brand is well portrayed.
- Working with other department so find solutions and ensure first class customer experience.
- Supporting our operations and sales teams as needed.
This is a fantastic opportunity for a hungry customer focused professional to work within an organisation where they can take their career to the next level, or a graduate looking to accelerate their career by joining a highly entrepreneurial digital business as we grow at pace.
In return for your dedication and hard-work we will provide a competitive basic salary, a thriving working environment and coaching from our established team.
Key Responsibilities:
- Handling customer enquiries by phone (80% consumer / 20% business).
- Managing the customer service inbox and ensuring all queries are dealt with promptly.
- Working with other department so find solutions and ensure first class customer experience.
- Supporting our operations and sales teams as needed.
- Helping with the development of our process and systems such as; web chat, telephony development, social media strategy.
- This isn't exhaustive, we're a dynamic company growing quickly and are looking for people with the can do attitude and work ethic to do whatever is needed to help the company grow
- Honest, loyal and trustworthy.
- Selfmotivated and driven to build their career in a highly entrepreneurial environment.
- Lazer focused on ensuring every customer has the best possible experience and our brand is showcased in a positive ligh
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