Customer Services Representative - Halesworth, United Kingdom - Spectra Packaging Solutions Ltd

Spectra Packaging Solutions Ltd
Spectra Packaging Solutions Ltd
Verified Company
Halesworth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking to recruit an enthusiastic and proactive Customer Service Representative to support the sales team with great service and to help meet the needs of our diverse client base.


Key responsibilities include:


  • Working as part of the Customer Services team to help grow the business through outstanding service
  • Offering advice and solutions to customer queries and promoting products and services
  • Ensuring new specifications are properly managed and accurately recorded on our bespoke systems
  • Providing quotations and following up with customers to ensure we maximise any new business opportunities
  • Managing new product developments to the expectations of the customer from point of enquiry through to successful delivery of first order
  • Providing technical feedback to customers as required regarding our products
  • Liaising with the Planning & Logistics teams to ensure that customer orders are processed smoothly and accurately
  • Communication with customers about their orders, including any delays or changes in delivery
  • Working with our Finance and Logistics teams to ensure agreed terms are adhered to and to minimum credit exposure risk

Benefits:


  • Company pension
  • Flexitime
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Flexitime
  • Monday to Friday

Work Location:
In person

Application deadline: 30/07/2023
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