Housing Assistant - Aldershot, United Kingdom - PINNACLE GROUP

PINNACLE GROUP
PINNACLE GROUP
Verified Company
Aldershot, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Housing Assistant

As a Housing Assistant, you will be based at a local office and responsible for providing a comprehensive support and administration service for regional and area housing services including responding to a range of enquiries from service families as wellas internal and external stakehomelders.


Duties/Key Responsibilities

  • Provide administrative and mainly office based operational support to the area homeusing teams relating to the occupancy cycle for pre move out, move out, pre move in, move in, key management and 14day observation (settling in) visit appointments
  • Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if home is attending another appointment.
  • Coordinate, administer, monitor homeusing Officer appointments/diaries including short notices changes and longterm planning liaising with the area manager and other stakeholders as required. Using the 60/40 criteria
  • Support, administer, and lead as appropriate, on the management of garages in liaison with Homes Services. Maintaining records of the availability of garages and ensuring occupant data is correct highlighting need for action.
  • Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families livedexperience in their homes and or the areas they live in.
  • Administer and support regional teams with follow on 'in occupancy' enquiries such as aids and adaptations (ANDA), permissions, squatters, abandonment, ASB and referrals to other agencies
  • Contribute, lead and support as required in the management and allocation of garages
  • Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays includes attending occupancy cycle appointments if trained and required
  • Lead on the management of Welcome Packs ensuring they are kept up to date, contain all relevant information, ready for move in and meet the contractual requirements
  • Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities (Portal and Welcome Pack)
  • Support, track and keep updated stakeholder contacts, engagement outcomes and record feedback/actions
  • Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
  • Support the investigation and resolution of complaints making enquiries as necessary
  • Provide a range of office related duties and administration such as but not exclusively Pinnacle first aid representative, ordering equipment/stationary, office health and safety compliance/audit
  • Complete and maintain accurate and detailed records in all operational systems and templates
  • Act as an operational software and systems super user
  • Maintain the highest standards of conduct and integrity ensuring that service families, colleagues, and stakeholders are treated fairly, irrespective of race, gender, disability, creed, or sexual orientation.
  • Support and contribute to initiatives and projects
  • Support the production of operational performance and off reports gathering data and information as necessary
  • Contribute to continuous improvement and the development of processes and good practice
  • Provide administrative support to managers

Skills

  • Minimum 1 years experience working in a public or private sector customer service environment providing administrative support and responding to customer/stakeholder enquiries. Applications from ex service personnel welcome.
  • Security and other relevant clearance
  • Occasional national and regional travel
  • Demonstrates commitment to and passion for providing enhanced services to service families
  • Good standard of numeracy and literacy
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