Property Claims Handler - Glasgow, United Kingdom - Reed Insurance

Reed Insurance

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed is proud to be working with a leading claims management specialist, working on behalf of a leading global insurer.

They currently have vacancies for
Property Claims Handlers to join the team on a full-time basis.

They are an award-winning business who are renowned for their inclusive team culture, and will support your development and career aspirations.

You will be a valued part of the growing claims team, offering exceptional customer service and demonstrate your drive and determination to consistently go above and beyond for customers.

Roles are
full-time Monday to Friday, hours between 8:00am - 6:00pm (No weekends)

Salary is between
£20,000 and £24,000 depending on experience.

You will be based in their
Glasgow office, though flexible and
hybrid working is available.

If you stay elsewhere in Scotland, remote working is available for experienced Property Claims Handlers that can hit the ground running.

What will you be doing?

First point of contact for customers making claims liaising with various internal stakeholders
You will be taking ownership of claims from initial call through to conclusion, this will include negotiation, decision making and excellent customer service
Build meaningful relationships with customers, wider claims teams and brokers
As part of the claims team you will be required to review and resolve customer claims within authorised limits ensuring that both the customer and the business are satisfied with the outcome
Identification and resolution of potential fraud, repudiation and voidance
Be an excellent team player and actively contribute to a fun and supportive team culture

About you:

Ideally you will have
Property Insurance claims experience, though strong telephony customer service experience will happily be considered
Exceptional customer service skills, ensuring policyholders receive the best outcome possible
Proven experience in promptly resolving customer issues and queries with satisfactory outcome
Ability to proactively review and finalise claims within authorised limits
Experience of working within a team and managing with varying workloads and pressures
Highly organised with strong attention to detail
Team focussed and supportive of your colleagues
Excellent activelistening skills: questioning, summarising, and reflecting with empathy
Able to effectively negotiate and quickly make decisions
Strong verbal and written communication skills, with a professional telephone manner
Experience of coaching and motivating colleagues