Client Support Administrator - Birmingham, United Kingdom - CMAC Computer Systems Ltd

Description

donorflex CRM software, provided and supported by Care Data Systems (CDS), has been enabling our UK charity customers to store, analyse and manage fundraising data easily and effectively for more than 35 years.

Our reputation for unrivalled support is a key part of our identity within the sector and it is something we are incredibly proud of.

We make it our mission to not only support our clients in their day-to-day activities but also in meeting the challenges of the everchanging fundraising landscape.

You will be acting as the primary point of contact for all new support queries, alongside our expanding, established, experienced Helpdesk Team.

• Support users in the use of donorflex by providing necessary advice and highlighting training needs.
• Respond to enquiries from users and help them resolve product related problems.
• Take ownership of user problems and be proactive when dealing with user issues
• Log all communications in our internal systems.
• Escalate more complex calls to the relevant Helpdesk Support member.
• Advise the user to contact their internal or external technical support where problems are deemed to be outside the scope of donorflex product support.
• Maintain a high degree of customer service for all support queries.
• Always maintain confidentiality.
• Adhere to best practice and follow Data Protection and GDPR.

• Previous Customer Support role experience is advantageous.
• Confident with MS Office packages.
• Excellent communication skills & professional approach
• Excellent problem analysis / problem solving skills
• Good literacy and numeracy skills
• Wellorganised and selfmotivated

• Hybrid working
• Enhanced Pension Scheme
• Casual dresscode it is important to us that you feel relaxed and part of the team

• Casual dress
• Company pension
• Free parking
• Onsite parking

• Day shift
• Monday to Friday
• No weekends

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

• English (preferred)