Retail Customer Service Advisor - Perthshire, United Kingdom - The House of Bruar

The House of Bruar
The House of Bruar
Verified Company
Perthshire, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The House of Bruar is an award-winning luxury retailer in Scotland, renowned for offering its customers a quintessential Scottish experience.

We pride ourselves on providing a diverse range of high-quality products, from traditional Scottish clothing and homewares to local delicacies and fine foods.


This role is full-time, permanent and based on site at the House of Bruar (we currently do not offer any hybrid working options).

Whilst the role is within office hours, a flexible approach to a working day may be required due to the needs of the business.


Role and Responsibilities:
Shop Postage

  • Typing letters to customers to enclose with purchased items.
  • Producing Royal Mail/Parcel Force labels addressed to customers.
  • Ensuring that all relevant paperwork is enclosed with the items to allow the Warehouse to package to the customer.
Customer Returns

  • Logging all returns onto the Customer Service spreadsheet.
  • Contacting customers to obtain credit card details for returns.
  • Passing the items and all relevant details to the shop floor to allow for refunds and/or exchanges to be carried out quickly and efficiently.
Telephone

  • Answering the telephone as per the Telephone Training policy for both internal and external calls.
  • Attention to detail, ensuring that all appropriate information is captured.
  • Clear communication between the Shop Floor, Mail Order Department and the Warehouse.
Computer Skills

  • Working knowledge of Word and Excel.
  • Ability to check product and supplier codes, stock levels and adjust stocking levels in Elucid, our inhouse stock management system.
General Duties

  • To provide Retail departments with shop floor cover and covering our Faulty department when necessary.
  • To consistently provide the highest level of service to our colleagues and external contacts including visitors, suppliers and customers.
  • To adhere at all times to all company and statutory rules, regulations and policies.
  • To have a good knowledge of all Bruar facilities and to be able to answer customer queries in a quick and helpful manner.
  • To work in a quick, accurate and diligent manner at all times ensuring the company's stock and property is protected.
  • To be security conscious in regard to company and customer property
  • To act on the responsibilities detailed in the Health & Safety at Work Act 197
  • To demonstrate a working knowledge of fire prevention and to follow the site fire evacuation plans on hearing the alarm.
Person Specification

  • Polite, friendly and approachable manner.
  • Organised and methodical worker.
  • Ability to remain calm and cope well with a disgruntled customer.
  • Can work on own initiative and as part of a larger team.

Rewards:

  • Competitive salary.
  • 28 days annual leave (increases with service).
  • Career progression and learning and development opportunities.
**COME AND DO GREAT THINGS WITH US
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