Front Office Team Member Maternity Cover - Leeds, United Kingdom - RBH Management

RBH Management

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
RBH11426

Branch:
The Met Hotel Leeds

Location:
The Met Hotel Leeds, Leeds

Salary/Benefits:
£10.00 per hour + Great Company Perks

Contract type:
Fixed Term

Hours:
Full Time

Shift pattern:5 days over 7 fully flex

Hours per week:40

Posted date:07/02/2023

Closing date:09/03/2023

JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting you first.

Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A FRONT OFFICE RECEPTIONIST (MATERNITY COVER) AT THE MET HOTEL

What you'll be doing..._

Reporting to the Front Office Manager, we are looking for someone to join the team to cover a period of Maternity leave, who will thirve in delivering exceptional first impressions - from everything from check ins and outs, inputting reservations, to dealing with customer queries or complaints and welcoming out guests to our hotel and City.

Each day is different, but you'll mostly be;

Supporting in delivering memorable guest experiences and the warmest of welcomes
Being the first point of contact for our guest, building great relationships and resolving any issues that may arise throughout their stay
Knowledge of hotel facilities and the local area, to include attractions, directions and supply guests with relevant information

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service.

We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Front Office Receptionist you will need the following qualities and skills.

Outstanding communication skills
Flexible and adaptable, with the ability to stay calm under pressure
Hig attention to detail and accuracy
Previous experience within a 4* hotel
A cando attitude
Computer literate with a professional telephone voice
Good working knowledge of Opera operating system is deserable

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
Discounted hotel room rates for you and your friends family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

#LifeatRBH

THE MET HOTEL LEEDS
Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century.

Designed by local architects Chorley Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall.

Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.

At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting.

Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion.

Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.