Senior Practitioner Mental Health 111 - Brecon
2 weeks ago

Job summary
This post is advertised as a Band 6, however applicants who do not currently hold all the necessary competencies to a Band 6 level are encouraged to apply and, if successful, will be appointed under Annex 21.
The 111#2 service in Powys is a 24/7 open access all age service for those experiencing well-being and mental health issues, operating via the national 111 call line.
We are looking to appoint two Senior Practitioners (band 6) to join our team in PTHB.
As Senior Practitioner in 111#2 you will work autonomously, providing high quality complex clinical telephone triage and clinical assessment to individuals presenting with mental health illness/conditions, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision.
You will manage a varied team of staff including Well-being Practitioners, Health Care Support Workers, and Peer Workers, acting as a point of escalation and decision maker for clinical triage and risk management.
Main duties of the job
Use a range of communication methods adaptable to the needs of individuals, families, carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.
Provide clinical support and act as a decision maker for team members and work to improve the quality of the telephone triage assessment, to enable the best possible care outcomes for those experiencing mental health distress, families/carers and partner organisations.
Make dynamic triage decisions and connect individuals with local Mental Health and well-being services where appropriate, including liaising with partner organisations such as Primary Care, GP's, WAST, A&E, Police and Third Sector.
Provide specific mental health advice, relating to clinical risk, Mental Health Act or Mental Capacity Act.
Work With The Service To Contribute To a Reduction In The Numbers Of Calls And The Duration Of Calls Made By People In Mental Health Distress Through:
Identifying and defining frequent callers.
Improving signposting to appropriate alternative care pathways.
Identifying a proactive plan of care to MH frequent callers.
Recognise potential crisis situations and act responsively and responsibly, to resolve the situation seeking assistance if required.
Job description
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